CALL CENTER AGENT

Description

Job Title : CALL CENTER AGENT
Location : Dubai
Company : Al Ghazi
Salary :
Open Date : 2021-03-23
Close Date : 2021-07-23

Hiring a Call Center Agent for Dubai.

Key Responsibilities:
Answering phones from customers professionally and responding to customer inquiries and complaints.
Handling and resolving customer complaints regarding product sales to customer service problems.
Processing forms, orders, and applications requested by the customers.
Researching required information using available resources.
Providing customers with the organization’s service and product information.
Identifying, escalating priority issues and reporting to the high-level management.
Following up complicated customer calls where required.
Routing inbound calls to the appropriate resources.
Completing call notes and call reports as necessary and updating them in the CRM.
Recording details of comments, inquiries, complaints, and actions taken.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Managing administration, communicating and coordinating with internal departments.

Key Requirements:
Degree holder with experience in the similar role.
Knowledge of Microsoft Windows.
Typing Speed of 35 to 40 words/ minute.
Customer oriented.
Ability to work on rotational basis.
Excellent verbal/written Communication Skills and phone manners.


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