Job Title : INFINITI CUSTOMER EXPERIENCE SECTION MANAGERLocation : DubaiCompany : NissanSalary : Open Date : 2021-04-08Close Date : 2021-06-08
Job Title: Customer Experience - Section Manager
Department: IMEA Marketing
Function:Marketing
Location: D ubai (UAE)
Grade: Section Manager
Direct Manager: Deputy General Manager Innovation & CX
Mission & Main Objectives
- Management of I-ME regional websites
- Support the Management of International Markets websites
- Management of digital innovations
- Capacity of teamwork within I-ME and I-ME Marketing Team
Main tasks and responsibilities:
Website & E-Commerce scope
- Manage the I-ME websites (NSC and I-ME) as chief editor and technology lead
- Management of website innovation projects (e.g. UX and UI enhancements,Management of E-Commerce sites)
- Ensure contextual and technical SEO
- Manage the Analytics and performance of the websites: Generate reports to keep track of the main KPIs to provide a clear understanding on how the websites are performing from an operations perspectives.
- Manage promotions processes from a back-office perspective
- Support day to day service management of the website to ensure the sites are operational.
- Act as a lead between E-commerce team and multiple business stakeholders to enhance website performance and meet the business objectives
- Collaborate with internal functions to create an online premium customer experience by monitoring the main KPIs
Digital Innovation scope
- Manage digital innovations (e.g. Chatbot (AI) projects, audiences qualification etc.)
- Management and development of the Visualizer/ Configuration for I-ME and International Markets
- Management, development and enhancement of applications (Showroom app, MyINFINITI app)
- Various other digital innovation projects
- Support of the development of any digital innovation for the International Markets
Others
- Agency Management and budget management in line with BP
- Tracking and reporting of above scope
- Vacancy replacement with CRM Manager
Background & Experience (years)
- 3-5 yrs Experience
- Experience in the Middle East a Plus
- Proven track record in organizational skills
- Strong execution focus and team working
- UX and omni-channel experience
- Experience in SEO
- MS Office, mainly PPT & Excel (advance)
- Knowledge in CMS systems (Adobe Experience Manager)
- Knowledge in reporting solutions like Tableau
- Knowledge in SEO tools and Google Console
- Knowledge on SalesForce
Minimum Education
- University degree in Marketing / Communications
Language Requirements
- Fluent in Business English/ Arabic is a plus/ Russian is a plus