INFINITI CUSTOMER EXPERIENCE SECTION MANAGER

Description

Job Title : INFINITI CUSTOMER EXPERIENCE SECTION MANAGER
Location : Dubai
Company : Nissan
Salary :
Open Date : 2021-04-08
Close Date : 2021-06-08

Job Title: Customer Experience - Section Manager

Department: IMEA Marketing

Function:Marketing

Location: D ubai (UAE)

Grade: Section Manager

Direct Manager: Deputy General Manager Innovation & CX

Mission & Main Objectives

  • Management of I-ME regional websites
  • Support the Management of International Markets websites
  • Management of digital innovations
  • Capacity of teamwork within I-ME and I-ME Marketing Team

Main tasks and responsibilities:

Website & E-Commerce scope

  • Manage the I-ME websites (NSC and I-ME) as chief editor and technology lead
  • Management of website innovation projects (e.g. UX and UI enhancements,Management of E-Commerce sites)
  • Ensure contextual and technical SEO
  • Manage the Analytics and performance of the websites: Generate reports to keep track of the main KPIs to provide a clear understanding on how the websites are performing from an operations perspectives.
  • Manage promotions processes from a back-office perspective
  • Support day to day service management of the website to ensure the sites are operational.
  • Act as a lead between E-commerce team and multiple business stakeholders to enhance website performance and meet the business objectives
  • Collaborate with internal functions to create an online premium customer experience by monitoring the main KPIs

Digital Innovation scope

  • Manage digital innovations (e.g. Chatbot (AI) projects, audiences qualification etc.)
  • Management and development of the Visualizer/ Configuration for I-ME and International Markets
  • Management, development and enhancement of applications (Showroom app, MyINFINITI app)
  • Various other digital innovation projects
  • Support of the development of any digital innovation for the International Markets

Others

  • Agency Management and budget management in line with BP
  • Tracking and reporting of above scope
  • Vacancy replacement with CRM Manager

Background & Experience (years)

  • 3-5 yrs Experience
  • Experience in the Middle East a Plus
  • Proven track record in organizational skills
  • Strong execution focus and team working
  • UX and omni-channel experience
  • Experience in SEO
  • MS Office, mainly PPT & Excel (advance)
  • Knowledge in CMS systems (Adobe Experience Manager)
  • Knowledge in reporting solutions like Tableau
  • Knowledge in SEO tools and Google Console
  • Knowledge on SalesForce

Minimum Education

  • University degree in Marketing / Communications

Language Requirements

  • Fluent in Business English/ Arabic is a plus/ Russian is a plus
Dubai United Arab Emirates


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