Job Title : Sales Support Officer
Location : Remote in Sydney NSW
Company : humm
Salary :
Open Date : 2023-01-08
Close Date : 2023-05-08

• Hands on role in our Seller Success Team
• Full time, shifts between Monday - Friday 9am-7pm & Saturday 9am-5pm
• Hybrid working environment with working from home and back to base days

We Dream. We Design. We Deliver.

This is the place where you’ll be hands on. Where new ideas are welcomed and expected.

At every level and in every role we’re doers and builders. Not Managers and minders.

hummgroup (ASX-HUM) is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of buy now pay later, and business financing products has been designed around the core needs of today's shoppers, retailers, and small and medium enterprises.

What's so exciting about this role?

As a Sales Support Officer you will be responsible for handling enquires from our sales network (internal and external) for day-to day support, product and application enquiries, application troubleshooting, system maintenance, salespeople registrations, campaign and promotional updates, setting up new retailers etc.

In addition to the inbound service, you will also support a pipeline of consumer applications with the aim of increasing conversion rates from approval to settled deal.

The Seller Success Team provides 6 day support to the Australian Cards portfolio business. Hours of operation are Monday to Friday 9am to 7pm and Saturday 9am to 5pm.

What Does An Average Day Look Like?

No day is average at humm but here’s an idea of what you can expect to do in this role:

• Provide exceptional service to our Sales Team
• Provide high level of service to Customers, Retailers and internal stakeholders on all sales support enquiries via email and inbound calls, all whilst adhering to Privacy Principles and policy guidelines
• Set up new retailers in required systems, creating store and salesperson logins, application links, setting up bank details etc.
• Action a daily pipeline of approved deals through various methods of customer and retailer communication including emails, outbound dialling, automated SMS and direct store contacts; converting as many approved deals as possible to settled with compliant paperwork completion from our retailers and customers
• Manage the maintenance and information for our existing retailer data base
• Set up and update Promotions and Campaigns
• Promptly escalate issues when required to team leads to ensure these are managed to resolution
• Support with the review of credit decisions and explanation of any further information required to overturn the outcome

Who will thrive in this role?

You are customer obsessed and want to make a difference in their lives. You thrive in a fast-paced environment and are not afraid to challenge the status quo. You are a visionary leader who will roll up your sleeves to get things done.

We’re also looking for someone who brings:

• Appreciation of a sales environment and sales process
• Strong Customer centric attitude and skill set
• Strong attention to detail
• Sound written and verbal communication skills
• Excellent time management skills
• Understanding of the Sales Cycle for hummgroup products
• Proven ability to operate independently and within a team
• Ability to collaborate with different departments in order to achieve desired outcome
• Delivers on commitments to internal/external stake holders
• Understanding of credit cards desirable

Why humm with us?

• Flexible working environment
• Generous paid parental leave
• Leading family support policies
• Humm day volunteering leave
• Dress for your day
• Trendy offices
• Social events

And did we mention that we are working in a fast-paced environment where change is the only constant? If this sounds like you then we would love to hear from you!

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