Job Title : Customer Engagement Representative
Location : Remote in Sydney NSW+1 location
Company : Commonwealth Superannuation Corporation (CSC)
Salary :
Open Date : 2023-01-20
Close Date : 2023-05-20

Posted: 17/01/2023 Closing Date: 03/02/2023 Job Type: Contract Location: Sydney Job Category: Call Centre and Customer Service

At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams. We’re proud to wear the government crest, and proud to serve those who serve our country.

Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through rich customer insights and world-leading investment strategies, we’re always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.

Job Description

Your new role

We’re looking for people who have a real drive to make a difference—for our customers, for each other, and for CSC.

The Customer Engagement Representative will work confidently and independently responding to calls per day and emails, supporting our valued customers’ end-to-end, providing assisting and education regarding superannuation, pension and insurance queries.

We are looking for resilient, professional, high performing team members, who have the customer at the heart of everything they do. In this role you will be a central point of contact customers therefore your engagement and a drive to assist people are essential.

With your proven experience in similar roles you provide outstanding customer service when interacting with customers, and when handling with their sensitive or complex details.

Start: Our scheduled start date is 13 March 2023

Training: To ensure your success in the position, you will be provided with a blend of classroom and on the ground training and ongoing support from your team. The training will need your full time commitment and attendance is crucial to your learning, and your success in this role.

Hours of operation & roster availability: Please note to be considered you must be available to work full time (upto 38 hours per week) each week, Monday to Friday between 8am-6pm.

Desired Skills and Experience

What you’ll need to excel

• Available to work rosters from Monday to Friday between 8am-6pm
• 1-2yrs experience working in similar position and in busy, fast paced call centre or contact centre environments
• Ability to connect and support our customers with a professional and empathetic phone manner
• Professionalism, customer focus and ability to contribute to a positive business culture
• Highly developed multi-tasking, organisation and customer service skills to capture data as you speak with your customer over the telephone
• Excellent administration skills, including written and researching skills to seek responses when on the telephone with your customer
• Highly developed communication skills, with the ability to hold customer centre conversations and build rapport
• Ability to learn quickly on new systems while processing new information and retaining key information
• Be passionate about customer service and have a natural desire to help others

What you’ll get in return

We’re committed to ensuring that everyone is able to truly thrive at CSC. This means helping you to gain the skills, experience, and development you need to enjoy a fulfilling career.

• Hourly rate contract position (38 hours per week)
• Training, development and career opportunities
• Opportunity to contribute to drive customer satisfaction while supporting your team
• Work from home full time

What you will need to do now

To apply for this position please submit your current resume.

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