Job Title : Team Leader - Claims
Location : Remote in Sydney NSW
Company : Procare Group
Salary :
Open Date : 2023-02-14
Close Date : 2023-06-14

• Join a leading national provider of insurance services!
• Comprehensive induction, ongoing support & collaboration
• Work from home or one of our conveniently located offices

The Procare Group is a leading national provider of insurance industry services for over 20 years, with services including Claims & Risk Management, Legal, Forensic Accounting, Injury Management, Investigations, Training & Recruitment. We service insurance markets across Australia including financial lines, liability, property, life, income protection, CTP and worker's compensation. We are not just a one-dimensional claims service provider. This is one of the unique and defining aspects of our organisation, which has defined our agenda for excellence and innovation in the industry for over 20 years.

Due to growth, we are looking for a Team Leader – Claims to lead the day to day operations of an experienced and enthusiastic team of Claims Specialists.

The successful candidate will be experienced in engaging stakeholders as well as managing a busy team of claims specialists. We are looking for the right candidate to assist us with the growth of our Claims division, building on current and potential opportunities available in the market, whilst maintaining our best practice claims handling procedures and successfully supporting and managing our claims team.

You will:

• Manage a small team of claims specialists across Home & Contents, Business Package & Liability claims.
• Collaborate with key stakeholders to ensure seamless delivery of service.
• Foster positive relationships both internally and externally to improve business profitability.
• Accountable for the on-going development and implementation of claims initiatives.
• Ensure compliance with all Service Level Agreements and client reporting requirements.

About you:

• Professional and tertiary qualifications will be highly regarded and desired, but are not essential.
• Minimum of 5 years claims experience with Home & Contents, Business Package & Liability claims preferred with alternate claims backgrounds also considered.
• Experience with management of teams that manage claims of varying degrees of complexity.
• Strong evidence of insurance claims handling, preferably in commercial claims.
• Understanding of the Insurance Contracts Act.
• Experience in the demands and understanding the needs of brokers.
• Experience with understanding Large Loss reporting.
• Strong written and verbal communication skills relative to claims handling.
• Strong negotiations skills.
• Experience in performing audits.

We offer:

• A very competitive remuneration package.
• Access to our external employee assistance program.
• Flexible working locations - work from home or from one of our national offices.
• Surface Pro & iPhone.
• Friendly, supportive, and collaborative working environment.
• Our commitment to your work life balance.
• A through induction into the role and company with ongoing support from our dedicated management team.
• Ongoing career opportunities locally and nationally.

We believe in support, autonomy, flexibility & rewarding performance. If you want to make a real difference, love a fast-paced environment, and have a key focus on quality and outcomes, this would be a fantastic opportunity for you.

Visit our website for more information www.procaregroup.com.au or follow us on LinkedIn.

For more information about this role please contact our careers team [email protected] or apply via the link (with covering letter and resume).

As an Equal Opportunity Employer, Procare Group is committed to Equality, Diversity and Inclusion in our everyday working practice. We strongly encourage applications from those who meet the role criteria of all abilities and cultures including people who identify as Aboriginal and Torres Strait Islander and people living with a disability.

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