Job Title : Housing Customer Services Officer x3
Location : Moe VIC+1 location
Company : Department of Families, Fairness and Housing
Salary :
Open Date : 2023-03-01
Close Date : 2023-07-01

THE ROLE

The Housing Customer Service Officer provides a high-quality service to our customers requiring information and assistance in relation to public housing requirements. Housing Customer Service Officers assist public housing tenants and their advocates over the telephone, via e-mail and through other channels of communication in relation to housing maintenance and other associated enquiries. The role includes liaising with the tenant, their advocates, contractors, local housing offices, external agencies and other departmental and government areas to ensure enquiries are handled in a timely and effective manner in accordance with policies and guidelines.

A Certificate IV in Customer Contact qualified fully competent worker in a Housing Call Centre with highly developed skills and expertise in all areas. Fully competent across assigned housing functions not limited to basic Housing Call Centre operations. Deals with more complex situations and acts as a local reference point in operational processes and procedures.

VACCINATION REQUIREMENTS POLICY
The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.
HOW TO APPLY
All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) portal.
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)
Please apply to submit your interest in this position.