Job Title : Securities Records Management Officer
Location : Melbourne VIC
Company : ANZ Banking Group
Salary :
Open Date : 2023-04-11
Close Date : 2023-08-11
Date: 05-Apr-2023

Location: Melbourne, AU

Company: ANZ Banking Group Limited

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.

The Securities Records Management Officer is critical to making this happen and will be responsible for fulfilling physical documentation release requests to facilitate internal/external legal reviews, segmented customer document transfers and discharge/ release matters. The Officer is also responsible for the coordination/forwarding of physical documentation to Iron Mountain for imaging/custody, ensuring ANZ’s core systems such as CCMS, and Iron Mountain’s systems such as Review and ReQuest are accurately maintained / updated by recording the location details of physical documentation, and assisting with physical document related enquiries/ escalations.

The expectation of the Officer is to support effective risk management, by actively promoting risk awareness within IOA, embedding a culture where risk is everyone’s responsibility. Successfully mitigating risk within IOA via effective operation of the control suite.

Role Location: Melbourne VIC
Role Type: Permanent / Full time

Role accountabilities

This role is accountable for:
Deliver on service benchmarks and customer expectations
Ensure the highest level of customer service support is provided thus contribute to business profitability by ensuring quality output
Prioritise allocated and self-allocated work in liaison with Manager to ensure prompt delivery to customers and stakeholders
Establishment and building of relationships with internal and external customers on all BU related activities driving customer centric outcomes and values
Advocate your teams/line of business value proposition with all interactions aligned to customer centricity values
Identifying improvements in practices and procedures that will allow team to exceed SLA targets and provide the best possible service
Escalate system fails, issues and risks identified
Embrace business changes introduced to the Team
Ensure self-compliance to prescribed accreditation, policies and procedures of ANZ
What will you bring?

To grow and be successful in the role, you will ideally bring the following:

Good management and execution of allocated tasks
Attention to detail, knowledge and understanding of risk management principals.
Strong internal and external customer focus and as such a proven ability to provide quality customer service.
Knowledge and understanding of Business Units supported
Previous banking exposure in a similar environment – a knowledge of back office processing, how target times operate and how to work to target times especially relative to loan documentation and securities.
Knowledge of Windows and ANZ customer database systems such as CACHE/Orion, CCMS, ReView and ReQuest.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 35113

Job Posting End Date

21/04/2023, 11.59pm, (Melbourne Australia)