Job Title : ICT Operations Coordinator
Location : Remote in Adelaide Region SA
Company : Medical Insurance Group Australia (MIGA)
Salary :
Open Date : 2023-04-13
Close Date : 2023-08-13

MIGA is a leading national provider of medical indemnity insurance and associated services to the healthcare profession across Australia.

About our business

With a history spanning over 120 years, we are proud and passionate about the service and support we provide to our clients. As a leading, national medical indemnity insurer to the healthcare profession, we play a significant role in protecting and supporting our clients in their practice of medicine. MIGA provides insurance protection backed by a range of support services, which encompass insurance advice, risk management education, claims management and medico-legal support, advocacy, and peer support. We are a dynamic, multifaceted business seeking a ICT Operations Coordinator, with passion and drive to support the business.

Your new role

This role reports to MIGA’s ICT Manager, and is responsible for:

• Managing the ICT support team
• Acting as an escalation point between staff and higher-level ICT support
• Assisting the ICT Manager with designing and maintaining the Enterprise Architecture and providing technical advice
• Overseeing the day-to-day operational support and MIGA contracts SLA’s
• Providing technical support and training for MIGA applications and infrastructure
• Ensuring effective provisioning, operation, troubleshooting and maintenance of systems and related infrastructure
• Ensuring that MIGA’s systems and related infrastructure is compliant with Security and Governance frameworks and policies
• Providing 2IC coverage for the ICT Manager whenever on leave or absent from office
• Providing regular reporting to the ICT Manager

What you’ll need to succeed

To be considered for this role, you will have:

• At least 3-5 years working in a technical, management or supervisory role
• Demonstrated experience with ICT systems and infrastructure at senior level.
• Demonstrated experience in ICT Service Desk management and to meet SLA’s and customer expectation
• Ability to identify technical and process gaps and suggest improvements
• Demonstrated effective team and task management
• Certification or proficient experience in:
  • VMware or HyperV
  • Microsoft Server
  • Azure and Microsoft 365
  • ITIL
  
  
• Diploma or degree in Information Technology is desirable
• Experience working in the general insurance industry is desirable.

What MIGA offers

• An excellent company culture
• Flexible working arrangements including Working from Home
• Superannuation paid higher than Super Guarantee
• On the job training
• Team Building Activities
• Paid Salary Continuance Insurance
• Annual Fitness Support Benefit
• Extra Staff Benefit Leave (based on length of service)
• Access to our Employee Assistance Program
• Salary package commensurate with role and experience

To apply please forward a resume and cover letter (no longer than two pages) which clearly addresses:

• The reason for your interest, and

• How your skills and experience suit the role

For a copy of the Position Description, please contact Debbie Stillitano in our Human Resources Department on 1800 777 156 or at [email protected] .

Applications close Friday, 28 April 2023.

MIGA is proud to be recognised as a Kincentric Best Employer Australia 2021.

Kincentric Best Employers certification evaluates employee opinions to measure effective leadership, talent focus, organisational agility and employee engagement.

Certification is positive recognition that MIGA’s culture, leadership and the work environment we have created engages our people and motivates them to achieve their potential.

MIGA has previously been recognised as an Aon Best Employer Australia 2019.

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