Job Title : Reservation Agent
Location : Sydney NSW 2000
Company : Fullerton Hotel Sydney
Salary :
Open Date : 2023-04-25
Close Date : 2023-08-25

Reservations Agents
The Fullerton Hotel Sydney - Australia

JOB RESPONSIBILITIES

• Handle incoming room reservations calls and enquiries
• Upsell Hotel packages and accommodation options
• Answer in-house and external guest calls
• Accommodate the requests and varied needs of all guests
• Provide guests with recommendations or referrals and upsell the Hotel's services and facilities
• Follow up on all requests and complaints to ensure 100 percent guest satisfaction
• Answer and process reservation enquiries
• Assist with other projects as and when required by Shift Leaders and the Reservations Manager
• Uphold Fullerton standards and the Hotel's policies and procedures
  

JOB REQUIREMENTS

• Opera PMS experience essential
• Previous Front Office GSA or Reservations experience highly regarded
• Clear and confidently-spoken English communication skills
• Excellent personal presentation
• True passion for exceeding customer expectations
• Availability to work shifts which will include weekends
• Thorough follow up, strong attention to detail and problem-solving skills
• Willingness to comply with all CovidSafe workplace requirements
  

To apply for the above position, please send your full resume to [email protected].

THE FULLERTON HOTEL SINGAPORE | THE FULLERTON BAY HOTEL SINGAPORE | THE FULLERTON HOTEL SYDNEY

FULLERTONHOTELS .COM

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