Job Title : APS 3 – Customer Service Specialists
Location : Russell ACT
Company : Australian Government Department of Defence
Salary :
Open Date : 2023-05-14
Close Date : 2023-09-14

• $62,863 - $69,265 (plus Super)
• Russell - ACT

The Role
Your career is limitless as a public servant in the Department of Defence. With over 16,000 civilians, Defence offers dynamic public service careers across our diverse and unique internal groups and agencies. Administration and Customer Service Specialists are employed Australia-wide, enabling our three services – Army, Navy and Air Force – to do their job. The Defence Estate comprises approximately 700 owned and leased properties, including more than 60 bases. We manage 25,000 buildings, 6,000 other structural assets, and 150,000 fixed plant and equipment items.

Do you enjoy networking and engaging with stakeholders?

Do you like to stay busy and move around during a workday?

Are you passionate about customer service?

Are you interested in supporting the capability requirements of Defence?

If yes, a job within ACT Office Amenities may fit you! ACT Office Amenities supports military and APS staff across 7 Defence sites in the ACT.As an AOA Staff member, you will have an opportunity to meet and build strong relationships with Defence personnel and industry partners across the ACT. You will contribute to the service delivery, facility management and office support for ACT Defence staff. Customer Service Officer. Your role is not purely computer based, and you will assist in email, phone and face to face customer enquiries along with physical service offerings. You may be required to walk around Defence buildings or sites in order to assist in service delivery requirements as needed.

No day is the same, however on a typical day you may:

• Engage with Defence personnel and APS staff and assist with general enquiries
• Manage and provide access and custodianship of Defence assets to personnel in accordance with Defence policy.
• Use your research skills to find answers to a customer enquiry.
• Assist your team members in their tasking’s to ensure a shared workload and contribute to a positive team culture.
• Contribute to the continual improvements and strategic direction of services delivered by the team.
• We are looking for enthusiastic people to join our team and form a Merit Pool of suitable candidates for future placement.

About our Team
The East & West Zone (EWZ) is a branch of the Service Delivery Division within the Department of Defence Security and Estate Group (SEG). EWZ provides essential, on-the-ground services and support to Defence personnel at locations across New South Wales (excluding the Riverina), Western Australia and the Australian Capital Territory.

Base Management Teams are responsible for effectively securing, managing and maintaining Defence Bases across Australia. This work is a critical business enabler of Defence capabilities, prioritising base resources and ensuring service delivery standards across the Defence estate. You will be part of a proactive and dynamic team that is trusted and proven, contributing to a positive service delivery culture.

Our Ideal Candidate
Successful candidates will have a proven record of achieving organisational goals while contributing to a high-performance service delivery culture.

The skills that we seek in you:

• Demonstrated experience in a customer environment.
• Demonstrated ability to work collaboratively within a diverse team and work environment.
• The ability to think critically, identify issues and contribute to continuous improvement activities.
• A commitment to on-the-job training and participation in activities to build and maintain customer service skills, and product knowledge.

In turn, we will provide you with the following:

• Performance-related salary progression.
• 15.4% superannuation.
• Standard hours of 37.5 hours per week.
• Negotiated flexible work arrangements.
• Ongoing training and development.
• Annual leave of 20 days per year.
• Personal/carers leave of 15 days per year.
• An additional day of leave per calendar year in addition to regular leave.
• Christmas stand down (a paid break during the Christmas and New Year period in addition to standard leave).
• A range of Parental and Reservist leave.
• Several health, well-being, diversity and inclusion networks.
• Defence Employee Assistance Program provided by Converge International. We are looking for enthusiastic people to join our team immediately.

These roles are ideal for energetic and motivated individuals focused on ongoing self-improvement and professional development.

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