Job Title : Customer Experience Manager
Location : Barangaroo NSW
Company : JLL
Salary :
Open Date : 2023-05-18
Close Date : 2023-09-18

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world!
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this job involves
A fantastic opportunity has arisen for a highly motivated, bright and enthusiastic professional to join our dynamic and vibrant team onsite!

In the role as Customer Experience Manager, you will be the curator of place and customer experience through the execution of a series of events and customer engagement activities throughout the year. Additionally, nurture a sense of community to ensure all services, branding, marketing and presentation of the Property is kept within premium grade standards.

A snapshot of the role:
Collaborate with the Building Management Team in the execution of a site-specific Customer Engagement Strategy; designed to engage across multiple levels within customer organisations
Lead the implementation of the respective events and communication strategies. This includes overseeing the implementation of customer portal platform, and coordinating Concierge assistance as required
Work closely with the Portfolio National Team on the delivery of portfolio-wide initiatives focused on communication and customer engagement
Overseeing content management for all front-of-house digital platforms including website, social media, community portal, lift screens and directory boards.
Ensure that all building related marketing collateral and customer touch points convey the brand consistently and effectively

Sound like the job you are looking for? Before you apply, it’s worth knowing what we are looking for:
To be successful, you’ll possess excellent communication skills, have a passion for providing quality customer service and a keen eye for detail! You’ll be a collaborative team player with the ability to manage a high volume of output with tight deadlines.

You’ll have a minimum of three years of qualified experience in a customer service, placemaking, marketing and/or events management role. A customer centric mind-set, leadership skills and problem solving skills will make you a star candidate!

What you can expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

We value your health and wellbeing which is why we are excited to announce a whole raft of new benefits through our WHEREFIT partnership! WHEREFIT provides you with access to exclusive corporate discounts of up to 40% off at leading fitness and wellbeing brands across Australia. With over 2,000 unique offers across gyms, activewear, studios, healthy meals, supplements, accessories, self-care and more, there is something for everyone so you can perform at your best!

Apply today, quoting job reference number JDREQ291081

Please note, although developing relationships with agencies forms a component of the JLL talent acquisition strategy, on this occasion agency submissions will not be accepted.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.