Job Title : Reconciliation Team Leader
Location : Melbourne VIC
Company : Mercer
Salary :
Open Date : 2023-05-19
Close Date : 2023-09-19

Mercer is seeking candidates for the following position based in the Melbourne office:

Reconciliation Team Leader

What can you expect?

What we offer is a chance to join a company that is not only winning, but transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. We pride ourselves on providing outstanding career development, learning opportunities, rewards and benefits, and we are committed to making your journey with us FUN.

• Voted #1 HR Consulting Company Globally
• Prestigious Melbourne (Docklands)
• Great Package
• Great time to join this global organisation in Growth Phase

What is in it for you?

At Mercer, we recognise that our most important asset is our people. We offer benefits and programs that assist career development such as professional development support, exam and study assistance and global rotation opportunities which will support you to reach your full potential. We also recognise the value of healthy, happy colleagues and promote a culture of inclusion, care and wellbeing, offering benefits such as flexible working and much more!

• Leading learning and development programs
• Professional environment where your career path really matters and is supported in our global organisation
• Great team environment with energetic and supportive colleagues
• Genuine work life balance
• Permanent, Full-time role
• $80,000 - $100,000 package, depending on experience

We will count on you to:

The Reconciliation Team Leader is responsible for the day-to-day management of a Reconciliation team across Pacific and GSD locations. This role centers on balancing operational responsibilities (exception management, team meetings, one-on-ones) with seeking and implementing process improvements and development opportunities.

The Reconciliation Team Leader is also responsible for reporting to the Reconciliation Manager and Reconciliation Leader on latest data insights, team achievements, incidents and any areas of concern. The Team Leader should also provide support on business and client projects, audit requests and End of Financial Year activities.

The Reconciliation Team Leader should ensure teams are fully integrated across locations. A Key KPI will be the successful and continual transfer of knowledge between locations.

Key Responsibilities:

• Provide day-to-day management of a Reconciliation team, including the associated GSD team:
• Ensure work in team is completely accurately and efficiently; and team is operating within the KRI and Reconciliation Governance Framework
• Build and promote a positive team culture, particularly one that fosters collaboration between Pacific and GSD colleagues, and collaboration between Reconciliation teams and other business segments (particularly Admin Ops)
• Hold regular one-on-one catch ups with all team members and ensure individuals are meeting KPIs and conduct PfS discussions ensuring underperforming staff are managed appropriately
• Hold regular team meetings to discuss daily plans, updates, feedback and process improvements
• Provide day-to-day management of a Reconciliation team, including the associated GSD team:
• Ensure work in team is completely accurately and efficiently; and team is operating within the KRI and Reconciliation Governance Framework
• Build and promote a positive team culture, particularly one that fosters collaboration between Pacific and GSD colleagues, and collaboration between Reconciliation teams and other business segments (particularly Admin Ops)
• Hold regular one-on-one catch ups with all team members and ensure individuals are meeting KPIs and conduct PfS discussions ensuring underperforming staff are managed appropriately
• Hold regular team meetings to discuss daily plans, updates, feedback and process improvements
• Identify development opportunities for staff and implement plans as appropriate
• Provide regular (and ad hoc as required) reporting to the Reconciliation Manager, including KRI and achievements.
• Highlight any areas of concern or opportunities for improvement to your manager.
• Make process improvements in the Reconciliation team and through suggested improvements to Admin Ops processes
• Training of new starters and other team members as required
• Mentoring, both formal and informal
• Provide support and expertise on Projects including Trintech implementation and fund transitions/SFTs
• Drive #OneTeam focus, ensuring all colleagues are valued, agnostic of location.
• Ensure direct and open lines of communication
• Drive change and be an influential face of the Financial Operations Department

What you need to have:

• Bachelor’s Degree in a business or technical discipline or equivalent experience
• Trintech implementation experience
• Extensive operational knowledge and experience within financial services (5-7 years)
• Experience leading a team to ensure workflow and resources are well managed
• Experience with workflow management tools and methodologies
• Experience working with DB clients
• Excellent leadership skills
• A champion for customer-centric servicing
• A passionate people leader
• Excellent verbal and written communication, presentation and facilitation skills
• Ability to drive team performance
• Show initiative and enjoy working in a team environment

About us:

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

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