User eXperience Expert

AlmavivA de Belgique Brussels
Description

Job Title : User eXperience Expert
Location : Brussels
Company : AlmavivA de Belgique
Salary :
Open Date : 2023-05-18
Close Date : 2023-09-18

EC is looking for a User Experience Expert to join its ‘UX Office’ Digital design agency.

Responsibilities of the User Experience Expert

  • Assistance with the implementation of the User Experience design into information system development projects.
  • Elaboration of functional and non-functional requirements and business case analysis related to the area of expertise.
  • Assistance with the conception, design and assessment (including audit reports) of Information Systems User Experience design.
  • Usability and User Experience research and design for web and mobile.
  • Client interaction
  • Development of the UX Office itself.


Following tasks will be performed by external service provider:

  • Facilitates participatory design, design sprints, conversational design.
  • Prepares quantitative and qualitative research and analysis.
  • Field studies.
  • Usability studies.
  • User requirements research.
  • Task flows.
  • Heuristic evaluations.
  • Surveys.
  • Synthesis of UX research, web analytics data, as well as surveys, legacy, and organizational goals.
  • Presents reports.
  • UX writing.
  • Problem solving attitude.
  • Data-driven decision-making.
  • Service design.
  • Coach, mentor, and transfer UX knowledge across the organisation.
  • Communicate the organisation’s strategic vision and goals from an end-user’ point of view.
  • Works closely with business and cross functional teams to reach desired organizational goals.

LEVEL OF EDUCATION

  • IT or Business degree

KNOWLEDGE AND SKILLS
Following knowledge are required for the performance of the above listed tasks:

  • Experience as a UX consultant, UX researcher, Digital communicator or equivalent.
  • A portfolio that shows the ability to work across various industries.
  • Knowledge of HTML/CSS.
  • Experience with UI Design tools - Sketch, Adobe Suite XD or equivalent.
  • Knowledge of web technologies and standards (e.g., HTML, XML, CSS, SEO, web analytics).
  • Knowledge of prototyping, wireframing, interaction flows, information architecture and user testing.

Following skills are required for the performance of the above listed tasks:


  • Develop trusted relationships with business leaders across a company to help them integrate user experience capabilities as a strategic asset.
  • Excellent communicator.
  • Task oriented and result focused.
  • Maintain high standards for quality of work.
  • Ability to convince high level management, back up with arguments and confidence.
  • Team worker and ego-free attitude.
  • Strong communication skills English: Understanding (C1), Speaking (C1), Writing (C1).

Due to the particular nature of a large international organisation such as the European Commission, candidates should also have the following non-technical skills:


  • Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team.
  • Ability to participate in multilingual meetings.
  • Ability to work in multi-cultural environment, on multiple large projects.
  • Excellent Team Player
  • Ability to understand, speak and write English at level C1
  • Ability to understand, speak and write French at level B1 is an advantage
  • High degree of discretion and integrity is required as the applications managed and maintained in DIGIT.B.4 contain personal and confidential data

SPECIFIC EXPERTISE
Following specific expertise is mandatory for the performance of tasks:

  • Experience in facilitating design sprints/ conversational design workshops.
  • Previous experience in design thinking methods or/and systems' thinking
  • Ability to synthesize UX research, web analytics data, as well as surveys, legacy and organizational goals.
  • Ability to work closely with business and cross functional teams to reach desired organizational goals.
  • Ability to coach and transfer UX knowledge across the organization.
  • Knowledge of project management methodology
CERTIFICATIONS & STANDARDS
Following certificates & standards are required for the performance of tasks:
Mandatory certifications:
  • User centred design.
  • Usability and accessibility standards.
Optional certifications:
  • Participatory design (design sprints, visual conversation).
  • Agile.
  • Research techniques.


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