Job Title : AFTER SALES CLIENT ADVISOR @CLIENT SERVICES
Location : Brussels
Company : Louis Vuitton
Salary :
Open Date : 2023-05-19
Close Date : 2023-09-20

POSTE

Based in Brussels, the Capital of Europe, The Client Service Europe is looking for passionate and dynamic multilingual people to explore the Digital world of Louis Vuitton.

As a After Sales Client Advisor you will be responsible for servicing Clients through proper and accurate handling of inquiries related to Care Services via phone, email and video. The Care Services Expert will also be responsible for achieving assigned objectives in the areas of productivity, and quality; as well as maintaining high operational standards and efficient use of key systems.

Your main responsibilities will be:

• Assess all incoming repairs and determine if the product is repairable, using the dedicated system and instructions.
• Handling, with the expected level of quality, a range of contacts with clients including (but not limited to): Payment collection, Quotation, Customer service issues, etc.;
• Document all calls and email correspondence to track types of customer inquiries, advertising/editorial feedback, customer complaints utilizing a CRM software (Expectation= 100% of calls to be logged).
• Maintain the highest degree of customer service every day by demonstrating exemplary service leadership in the areas of phone quality, complaint resolution, product awareness, and store relations by adhering to the Quality Customer Service Standards, Louis Vuitton Etiquette, and Louis Vuitton Selling Ceremony.
• Troubleshoot, analyze, and research all issues or problems with related repairs, sometimes requiring research to be conducted with the repair centre in Cergy and/or City repair centre (for UK clients)
• Communicate with Product Assessment, Logistics and Client Services team to report feedback on received shipments and to ensure that performance results and/or issues are properly relayed to the clients.
• Stay up to date on all product, company, and departmental information/initiatives while being proactive in identifying areas of improvement for the Client Care.

Please note that applicants must be able to start as of August 21st 2023.

PROFIL

Principal skills, knowledge & personal attributes required:

• Exceptional Client Centric mindset
• Excellent verbal and written communication skills
• Ability to learn quickly and maintain high performance level in a fast-paced environment
• Excellent organization skills; effective time-management skills
• Be proactive, solution and detailed-oriented
• Work both independently and as part of a team
• Exceptional interpersonal skills; ability to interact with all levels of employees within the organization
• Ability to handle multiple tasks simultaneously
• Self-starter; ability to work with minimal supervision
• Punctuality and schedule flexibility are essential.

Competencies required:

• Customer focus
• Integrity and trust
• Composure
• Priority setting
• Dealing with ambiguity
• Functional/technical skills
• Written communications
• Timely Decision quality and Problem Solving

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