Billingual Technical Support Advisor

Description

Job Title : Billingual Technical Support Advisor
Location : Ontario, Canada
Company : KellyConnect
Salary :
Open Date : 2021-04-09
Close Date : 2021-06-09

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Tech Support Rep - Call Center - Canada (Bilingual French Canadian & English)

Are You Looking for What’s Next in Your Career?

New You

Our Bilingual Technical Support Advisors provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.

As an ideal candidate, you must be fluent in French Canadian as your calls will be primarily from customers speaking French Canadian.

The ideal candidate will possess experience in a customer service / technical support role with past experience servicing varying dialects.

Must reside in the New Brunswick or Ontario Province.

What Your Virtual Work Environment Looks Like

A private workspace with locked door in your permanent residence

Quiet environment free of background noise and interruptions

A secure workspace free from cell phones / video devices

Arrangements for dependent care and other obligations

What You’ll Love About Us

4% Vacation Pay

More family, less traffic

What You’ll Do Every Day

You’ll interact with customers troubleshooting and resolving technology inquiries and challenges like these :

Resolving username and password difficulties

Troubleshooting email issues

Navigating customers through various apps

Data sharing & synchronization troubleshooting

Verifying proper hardware and software configuration and set up

Diagnosing and resolving issues including : internet connectivity, email, application downloads, and more

What We’ll Love About You

Exemplary attendance and punctuality

Eagerness to work a 2nd shift between the hours of 1pm-11pm EST, full-time schedule 38+ hour / week

You want a long-term career with growth

Openness to feedback and willingness to improve

Speedy responses and ability to multitask

Familiarity with iOS and / or MacOS, or comparable technology

Ability to go with the flow

Great communication skills

Fluency in French Canadian & English

You’re at your best when it matters most

What You’ll Need

High School Diploma or GED

18 years or older

Minimum 6 months of customer service, call center, or technical support experience

High speed internet service

Ability to read, write, and speak fluently in French Canadian & English


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