Job Title : CLK 09R - Customer Service Representative
Location : Remote in Victoria, BC+2 locations
Company : BC Public Service
Salary :
Open Date : 2023-02-17
Close Date : 2023-06-17

Posting Title CLK 09R - Customer Service Representative Position Classification Clerk R9 Union GEU Location Victoria, BC V9B 6X2 CA (Primary)
Salary Range $45,647.93 - $51,427.75 annually Close Date 3/2/2023 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Health Ministry Branch / Division Vital Statistics Agency, Client Services Job Summary

Do you thrive in a high volume environment? Do you enjoy serving a diversified public? Can you change priorities on a dime?

The Vital Statistics Agency (Agency) is responsible for administering the legislative requirements of the Vital Statistics Act, Marriage Act, Name Act, and Division 7 of the Wills, Estates and Succession Act for the registration of adoptions, births, stillbirths, marriages, deaths, registry of wills and change of names. The Agency manages the recording of all vital events in the Province, which includes collecting, screening, registering, amending, securing, sorting, and retrieving vital event information and documentation.

There are approximately 100,500 vital events and 55,000 wills notices filed annually. Since 1872 there have been over 5 million vital events registered and 1.5 million wills notices filed. These records are maintained as original documents, microfilmed copies, computerized records, scanned images, and indices. Annually there are over 260,000 certificates of birth, death and marriage issued by the Agency based on vital event records, and 15,000 searches of will notices performed.

This position provides primary service delivery for the Agency in response to telephone, written, and electronic (internet, e-mail) service requests. This position must be able to research, retrieve, and verify information requests.

In addition to responding to the general public’s requirements, this position must respond to requests from a variety of other clients including police forces, consulates, trustees, clergy, Marriage Commissioners, the Ministry of Children and Family Development, the Ministry of Social Development and Poverty Reduction, federal government officials, government agents, notaries, funeral directors, and other provincial Vital Statistics offices. The role of the Customer Service Representative is to provide services in a broad range of statutory and other programs with individuals and Agencies around the world.

Customer Service Representatives hold legislative appointments as Vital Statistics Registrars. Knowledge of all Acts administered by the Agency, as well as Agency policy, is required for determining the eligibility of clientele for services.

Job Requirements:

• Completion of Grade 12 or equivalent (GED).
• Minimum one-year clerical/administrative support experience in a high-volume customer service environment providing service delivery to the public.
• Minimum 6-months experience reconciling and safeguarding cash and negotiables in accordance with guidelines, while maintaining confidentiality.
• Minimum one (1) year experience using MS Office applications such as Excel. Word, and Outlook.
• Must be able to keyboard with speed and accuracy (40+ words per minute keyboarding speed is required).

Preference may be given to applicants with:

• Three (3) or more years’ experience clerical/administrative support experience working in a high-volume customer service environment providing service delivery to the public.
• One (1) or more years experience referencing, interpreting, and applying a variety of policies and procedures to determine the appropriate course of action.
• One (1) or more years call centre experience.

For questions regarding this position, please contact [email protected].

About this Position:
An eligibility list may be established.

We offer flexible work arrangements, including the opportunity to volunteer to telework (with conditions) as set out in applicable employer policies. The locations listed above are to assist applicants in searching for this opportunity. This position may be performed in other approved locations within the Province of BC. For specific information about a location, applicants must contact the Hiring Manager to confirm if working remotely from that location could be considered

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [email protected] or 778-405-3452.

The BC Public Service is an award winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES (COMPREHENSIVE) - You will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. Please allot approximately 60 minutes to complete the questionnaire.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail [email protected], before the stated closing time, and we will respond as soon as possible.

Additional Information:
A Criminal Record Check (CRC) will be required.

The BC Public Service COVID-19 Vaccination Policy defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

Job Category Administrative Services, Health Services

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