Job Title : Business Analyst II
Location : Toronto, ON
Company : TD Bank
Salary :
Open Date : 2023-03-13
Close Date : 2023-07-13

400738BR
Technology Solutions
Toronto, ON
March 1, 2023

Company Overview

Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think “TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story: jobs.td.com

Department Overview

Reporting to the Manager, IA Operations, the Business Analyst manages the day to day running, coordination, and support of automations after IA deployments. The Business Analyst will also act as the first point of contact for automaton issues identified by Process Managers or Lines of Businesses and Triages to identify source of problem. They coordinate with 3rd level TS support for complex issues that cannot be resolved by the business As part of Incident and Change Management, they will also prioritize, assess and coordinate sizing of change requests to automations and subsequently support completion of changes to ensure automations are tested and stable.

This role requires flexibility to support nights and/or weekend.

Job Description

We are looking for someone to provide support and produce detailed system requirements and technical and functional specifications that align with standards and frameworks. You will work in close partnership with our ambitious business and technology partners, project teams and stakeholders to elicit, analyze, document, communicate and manage detailed functional specifications.

Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here’s some of what you may be asked to perform:

• Work with technology partners (e.g. Solution Designers and Architects) to research and analyze current state system capabilities and define technology solutions options and recommendations.
• Define, document and translate business requirements into detailed functional specifications, taking into account non-functional requirements.
• Assist testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
• Contribute to project management activities such as: scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating possible issues.
• Participate in quality management reviews, including designs, prototypes and other requirements work products.
• Work closely with stakeholders to determine solutions, assess impact to existing work processes and systems, and pinpoint how to manage integration.
• Provide operational and process-related analysis and support.
• Respect existing processes and standards including requirements management and project management disciplines, technology delivery and business technology architecture, escalating issues as needed.
• Gain knowledge in own area, stay abreast of technology trends and developments, develop expertise in TD services, applications, infrastructure, analytical tools and techniques, business domains and their products and services.
• Work with vendors to support business case development (consistent with technology requirements and guidelines) including benefits identification, RFI/RFP and service level agreements
• Coach new or less experienced colleagues and serve as a reference point throughout requirements management life cycle.

Requirements

Job Requirements:

• Business Analysis and/or Quality Assurance accreditation an asset
• Experience in RPA (Blue Prism, UI Path or other RPA Tools) is preferred. Basic ability to leverage Blue Prism Object and Process studio is considered an asset
• Experience in power platform tools is preferred.
• An understanding of workflow based logic and the ability to both understand a business process from a workflow diagram, and to illustrate a written process description as a workflow diagram
• Experience with requirements gathering (functional, non-functional and technical) for technology implementations

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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