Job Title : Field Training Leader
Location : Surrey, BC
Company : 7-Eleven, Inc.
Salary :
Open Date : 2023-05-04
Close Date : 2023-09-04

Overview:

• Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. “Brain Freeze” is a 7-Eleven registered trademark for our 54-year old Slurpee® and with over 71,100 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there’s a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.

• 
  How we lead

At 7-Eleven we are guided by our Leadership Principles.

• 
  Be Customer Obsessed
• Be Courageous with Your Point of View
• Challenge the Status Quo
• Act Like an Entrepreneur
• Have an “It Can Be Done” Attitude
• Do the Right Thing
• Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

Responsibilities:

• About This Opportunity

JOB SUMMARY:
The Field Training Leader helps new and existing Field Operations and Store Support Center employees and Franchisees gain the knowledge and skills necessary to run profitable stores with high brand standards. Field Training Leaders also lead and coach a small team of geographically dispersed Field Training Consultants, helping them to continuously improve and maximize their impact, by providing a consistent experience for all our participants & internal customers.
KEY DUTIES AND RESPONSIBILITIES:

• Use communication, coaching and feedback skills to deliver training programs and lead Field Training Consultant Teams
• Conduct and coach others' on all aspects of approved training programs, including: training center scheduling, ordering of materials, facilitation and evaluation of learners.
• Provide feedback (both written and verbal) throughout the training program and coach others' on how to provide training feedback effectively.
• Communicate progress to field representatives within appropriate time frames; set clear expectations and coach others how to communicate effectively.
• Provide prompt, efficient and courteous service and interactions with learners and respond to their concerns in a professional manner; coach team to model a high standard of internal customer service.
• Motivate store teams and learners to increase sales and ensure efficiency to promote good customer service; monitor results of assigned Training Centers and coach Field Training Consultants to maintain and improve results. Maintain the Training Center to defined standards and immediately address issues in the Training Center or training store with ops team; monitor standards of assigned Training Centers and coach Field Training Consultants to maintain and improve results. Collaborate with and influence the Training Center Store Manager/FC or AL/MM or ML to motivate store staff to execute all processes to standards; coach team how to build relationships and influence stakeholders to improve standards.
• Serve as a role model for store staff and learners on good customer service, effective customer complaint resolution, executing bank policies to standard, and all quality and cleanliness processes; set clear expectations and coach others how to role model behaviors effectively.

Qualifications: EDUCATION AND EXPERIENCE:
EDUCATION: Bachelors/4 Yr Degree YEARS OF RELEVANT WORK EXPERIENCE: 3+ years YEARS OF MANAGEMENT EXPERIENCE: 3+ years CERTIFICATIONS / LICENSES: CPLP, SPHR, PHR, APTD, CPTD SPECIFIC KNOWLEDGE AND SKILLS:

• Adept and leveraging technology for communication
• Strong skills using the Microsoft Office Suite (Word, PPT, Excel)
• Previous experience managing direct reports
• Previous Operations experience in a retail or restaurant environment
• Previous experience as a Multi-Unit Manger or high volume single store location preferred

*Canadian candidates: All candidates from British Columbia & Ontario provinces are welcomed to apply for this role*

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