Job Title : Desktop Support Specialist
Location : Rostock+2 Orte
Company : CIS Worldwide Ltd
Salary :
Open Date : 2023-02-23
Close Date : 2023-06-23

1. Incident and Service Request management. The role demands excellent communication skills # oral and written, good customer handling skills and e excellent collaboration skills. 2. Ideal candidate must be an experienced professional from same or similar field. 3. He She must possess good knowledge on Windows, Active Directory, O365, and VPN. 4. The person will contribute towards achieving project deliverables (SLAs KPIs Improvements etc.). 5. The ideal candidate must have hands on experience of resolving technical issues over the phone, chat and emails. 6. Collaborate with L3 and other resolver teams in English 7. Correctly logging incidents and faults, categorizing, and prioritizing them in line with team procedures 8. Diagnose and quickly resolve a wide range of Windows applications issues 9. Good troubleshooting knowledge on internet and VPN issues 10. When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System 11. Install, upgrade, support and troubleshoot for printers & related computer hardware. 12. Knowledge of Citrix and VPN 13. Customize & configure desktop hardware to meet specifications and business standards 14. Email account administration, i.e., account creation and management and distribution lists on Office 365 User account administration, i.e., account creation and management and password resets on Active Directory 15. Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries 16. Take ownership and responsibility of queries, issues and problems.

Salary: 3,500.00€ - 4,700.00€ per month

Ability to commute/relocate:

• Hamburg: Reliably commute or planning to relocate before starting work (Required)

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