• Manage incidents and service requests within the agreed targets
• Manage and effectively deal with service requests and tickets via telephone and ticket or Manage access

management requests (Account creation, transfer, user changes, leavers ) within the agreed targets (depending

on the team they are supporting in the specific moment. They will operate in a hybrid role where it is

requested support due to the volume of the incoming demand.

Contribute to the maintenance of the Knowledge Base by suggesting improvements & changes based on

business feedback

Ensure the correct application of internal processes for each country and complete troubleshooting is always

documented

• Be cross-trained in other regions
• Proactively enable teamwork by collaborating and sharing information with your colleagues across GTS

Good opportunity to start a new challenge in a multicultural company English conversational

• Fluent in English and another European language;
• Knowledge of Windows 7 and 10, including networking components, services and user profiles;
• Abroad level of skills across PC hardware and software systems including : Active Directory, Windows Terminal Services, Citrix Metaframe, Thin Client Terminals, Database Systems, Exchange and Office 365;
• Desirable skills in MAC OS.

Meal voucher, monthly help for home office expenses

This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.