Job Title : Email & Chat Agent - Technical Support - Fluent French with English
Location : Barcelona
Company : CPM International
Salary :
Open Date : 2023-05-30
Close Date : 2023-09-30

Our Client

Netatmo develops groundbreaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly.

As a Technical Support agent, you will handle tech queries over email and chat and strive for first-contact resolution.

We Care : Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We re Curious : Proactive approach to problem-solving and a can do attitude.

We Achieve Together : Strong teamwork ethic, contributing to personal and team targets / SLA while working on personnel targets.

What you?ll be doing?

• Understand and respond to client's requests ( by email and chat )
• Analyse the client's situation to reply to them quickly and efficiently
• Identify technical incidents, apprehend them, and provide an appropriate solution
• Offer adequate solutions with a positive approach
• Organise product returns and follow up on exchanges and repairs

Requirements

What skills & experience you?ll bring to us ?

• You are very well organized and have excellent interpersonal skills
• You can put yourself in our customers? shoes, analyse their problems and offer them individual solutions
• Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range
• You know how to work within a team, you are easygoing
• You adjust quickly to new environments, and you are able to follow procedures and deal with deadlines

Benefits

What do we offer?

• Contract : Permanent contract (1-month probation period)
• Full-time : (39hours / week)
• Working days / Hours : Monday to Friday Between 09 : 00 am and 7 : 00 pm with the occasional Saturday after 3 months
• Salary : 21,000?
• Holidays : 24 per calendar year
• Hybrid model : Working 2 days from home per week / the rest from the office
• Training : 4 weeks from the office, Monday - Friday
• Start date : 12th of June 2023

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets.

We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation.

We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

wecare # wearecurious # weachievetogether

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