Job Title : Reservations Agent
Location : Vaitape (PF)
Company : Hilton
Salary :
Open Date : 2023-05-13
Close Date : 2023-09-13

Reservations Agent

L'Hotel Conrad Bora Bora Nui 5* recrute pour assurer la qualite de ses prestations un/une Agent de reservation

Son role consiste a assurer le fonctionnement et la rentabilite de toutes les operations se rapportant aux reservations clients.

Missions specifiques

• Assurer un accueil personnalise et chaleureux a chaque client

• Repondre et confirmer chaque demande client telephonique et email rapidement

• Identifier rapidement les besoins du client et offrir une solution et un argumentaire adapte dans le respect des standards Conrad et des procedures en vigueur dans l'etablissement

• Connaitre l'environnement de l'etablissement pour etre force de proposition en matiere de prestations annexes et informer au mieux les clients

• Proposer les programmes specifiques de l'hotel en complement de la reservation et proposer des services de vente additionnelle

• Effectuer toutes les operations de suivi administratif de ces reservations et des dossiers clients

• Optimiser le taux d'occupation en respectant la politique commerciale de l'hotel

• Pratiquer un Revenue Management adapte a l'etablissement

• Etre en relation permanente avec les autres services de l'hotel et leur transmettre toute information importante sur les clients

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Apply This Job