Job Title : MS Engineer
Location : Jakarta Selatan
Company : NTT
Salary :
Open Date : 2024-05-24
Close Date : 2024-07-24
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldâs most significant technological, business and societal challenges.With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.Your career here is about believing in yourself, and taking on great opportunities and new challenges.Itâs about growing your skills and expertise in your current role and preparing yourself for the future.  Thatâs why we encourage you to take every opportunity to grow your career within our great global team.Are you ready to take the next step in your career?Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customers/users where the product is highly technical or sophisticated in nature.What you'll be doingKey Roles and Responsibilities:Proactively monitors the work queues.Perform operational tasks to resolve all incidents / requests in a timely manner and within agreed SLA.Execute changes with clear identification of risks and mitigation plans to be captured into the change record.Coach Service Desk and L1 teams for technical and behavioral skillsContribute to the change management process and ensures all changes are carried out with proper change approvals.Audit and analyze incident and request tickets for quality and recommends improvements with updates to knowledge articles.Required Experience:- Minimum 3 years of experience in information security, with a focus on data protection and DLP.- Experience in managing DLP solutions in large enterprise environments.- Knowledge of data classification methodologies and techniques.- Proficiency in Data Loss Prevention Technologies (Microsoft, McAfee/Trellix, Forcepoint, Symantec, or similar solution)Skills SummaryCloud Security, Firewalls, Local Area Network (LAN), Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), TCP/IP NetworkingWhat will make you a good fit for the role?Remote Type Join our growing global team and accelerate your career with us. Apply today.A career at NTT means:Being part of a global pioneer â where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.Being at the forefront of cutting-edge technology â backed with a 150-year heritage of using technology for good. With 40% of the worldâs internet traffic running on our network and where Emoji were first invented, you can be proud of the groupâs many new âfirstsâ.Making a difference â by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world. Being your best self â in a progressive âConnected Workingâ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.Having ongoing opportunities to own and develop your career â with a personal and professional development plan and access to the broadest learning offerings in the industry.