Job Title : Customer SuccessLocation : South JakartaCompany : Michael Page IndonesiaSalary : Open Date : 2024-03-22Close Date : 2024-07-22
About Our Client
Our client is a digital platform company within the financial services industry who is currently looking for a Customer Success. You will be responsible as a strategic advisor to help ensure the continued value of company's services. You will own the relationship with assigned clients, including onboarding, implementation, training, retention, and satisfaction.
Job Description
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting bothOwn the entire relationship with assigned clients, including onboarding, implementation, training, retention, and satisfactionEstablish relationships as a trusted and strategic advisor to help ensure the continued value of our products and servicesReview the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goalsCollaborate, problem-solve, and/or strategize with team members on upcoming client meetings
The Successful Applicant
3 - 5 years of working experience with relevant background (account management or customer success)Strong skills in verbal and written communications, strategic planning, and project managementAnalytical and process-oriented mindsetActive team player, self-starter, and multitasker who can quickly adjust priorities
What's on Offer
Play a key role in growing the business in IndonesiaAttractive remuneration package