Job Title : Customer Payments Advisor - Work from HomeLocation : Remote in Carlow, County Carlow+1 locationCompany : CapitaSalary : Open Date : 2023-02-16Close Date : 2023-04-16Would you like to build your Customer Service Career and join a global organisation who supports development, encourages learning and offers a friendly team environment?
Capita are seeking talented Customer Service individuals to join our national utility provider, working from home.
If your passionate about providing outstanding customer service, then we’d love to hear from you!
Job title: Customer Payments Advisor - Work from Home
Job Description:
Job Title: Customer Payments Advisor – Homeworking with travel to our central hub located in the centre of Carlow.
Salary & Benefits: €22,000 per annum, unlimited commission, company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!
Shift: Full flexibility required Monday to Saturday between 8.30am-8pm.
Training: Delivered virtually via MS Teams
Requirement of the role
You must be able to travel to our hub in Carlow as and when required by the business for meetings and team updates.
Your duties will include:
Handle a high number of customer queries via telephone, both inbound & outbound.
Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
Ensure day-to-day and weekly collections targets are met
Setting up payment plans
Supporting customers to keep their accounts up to date.
Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
Required experience:
Previous experience working in similar environment
Being highly methodical with a thorough attention to detail
Strong communication skills and the ability to build rapport with all callers
Having excellent organisational skills
Having the ability to work to stringent customer service SLA’s and KPI’s
Demonstrating confidence and the ability to communicate clearly and effectively
Be able to show empathy and understanding
Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
Bringing a proactive attitude with the ability and ambition to develop role in the future
Role Benefits:
22 days holidays plus bank holidays
Opportunity to buy additional holidays
Access to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your Wellbeing
Cost of eyecare vouchers for eye examinations and money towards glasses if required
Access to Capita pension scheme
Access to Employee Assistance Programme
Life Assurance Benefit
Cycle2Work Scheme
Interested?
If you are committed to providing the very best in customer service and you are looking for a long term career, then we’d love to hear from you. We are actively recruiting due to continued growth, therefore we have various start dates available.
Location: Carlow
, Ireland
Time Type: Full time
Contract Type: Permanent