Job Title : Program ManagerLocation : Ballina, County MayoCompany : Lionbridge TechnologiesSalary : Open Date : 2021-04-08Close Date : 2021-06-08Project Manager (Maternity Cover)
We are looking for a Project Manager with strong project management expertise and proven experience in bringing change within a fast paced environment.
You will know how to foster collaboration within a team environment, be able to build strong relationships with functional leaders and be a good team motivator.
Attention to detail and the ability to make decisions based on data driven analysis is key to this role. With competing priorities you will have a track record of meeting customer KPI's.
Working within a highly diverse and fast-paced environment that challenges you, this client facing role is a great opportunity to work with one of the most innovative technology companies in the world.
Through a trusted global community of contractors located across the globe we help our customers validate the relevancy and accuracy of their products & services. This ensures consumers are getting the most relevant information in real time based on their location leading to a great experience.
- Customer Engagement - Manage customer relationships and serve as a primary day to day contact for customers. Handling all project requests to ensure customer deliverables are met.
- Communication - Communicate project status, issues and risks to the customer.
- Metrics Driven - Ensure customer KPI's are tracked and met by the business.
- Resourcing - Ensure that productivity metrics are met by ensuring correct level of resourcing across markets.
- Financials - Provide updates on program financials and track program costs.
- Quality - Work with the Quality team to ensure that customer Quality KPI's are being met
- Status Reporting - Create and distribute Weekly Status Reports and lead a weekly customer call.
- Process Improvements - Continuous Improvement initiatives need to be managed and seen through to rollout on the program
- Business Reviews - Prepare Quarterly Business Reviews sharing analytics and insights relevant to customer goals.