Job Title : Stage Customer CareLocation : Villesse, Friuli-Venezia GiuliaCompany : IKEASalary : Open Date : 2023-01-24Close Date : 2023-05-24
WHO WE ARE
Do you like the IKEA world and would you like to join it? IKEA is much more than a home furnishing store! We are constantly looking for new talents who want to be part of the IKEA team and contribute to our vision to create a better everyday life for the many people. We want to get in touch with curious, dynamic people who share our values. We are looking for real innovation pioneers!
WHO ARE YOU?
For our Villesse’s Store we are looking for talents who want to undertake a training and development path in the context of Omnichannel CX.
- You have a Degree / Master in Digital Innovation, Marketing Strategy or similar.
- You are interested about the Home Furnishing business
- Are you a cheerful and outgoing person that have an entrepreneur spirit and believes in our corporate mission of creating a better everyday life for the many people?
- Are you ready to undertake a journey in a multinational context and in a dynamic, fluid, structured and constantly changing environment?
WHAT YOU WILL DO EVERY DAY
Through this internship and a training project focused on Omnichannel Customer Experience, you will become part of our team. Your main task will be to encourage customers to meet IKEA also in a digital way. Guided by your company’s tutor and together with your team you will be able to:
- Be an ambassador of digital change within IKEA
- Meet the customer, understanding their needs and promoting a smooth and simple shopping experience across all channels
- Execute an impact communication strategy that helps the consumer to recognize the different IKEA contact points
- Implement the digital systems available by fully exploiting their potential so that they become indispensable tools for customers and co-workers
- Monitor and analyze the trend of connected KPIs
WHAT WE OFFER
Site: IKEA Villesse, Localita' Maranuz 1, Villesse, Gorizia, Italy, 34070.
Duration: 6 months, 40 hours per week. At the end of the internship a possible direct placement in the company will be evaluated.
Reimbursement of expenses: 850 €
Benefit: free canteen service during working hours.