Job Title : CUSTOMER SERVICE EXECUTIVE (eCommerce)
Location : Remote in Petaling Jaya
Company : Redberry Contact Center Sdn Bhd
Salary :
Open Date : 2023-01-13
Close Date : 2023-05-13
Job Description

• VACANCIES: 5 positions
• INTAKE: FEB 2023.
• BASIC SALARY: RM2300 - RM 2500
• WORKING HOURS/DAYS: FIVE WORK DAYS, INCLUDING WEEKENDS & PUBLIC HOLIDAYS,
• WORKING SHIFT: 2 ROTATIONAL SHIFTS |9:00 AM - 6:00 PM|12:00 PM - 9:00 PM|
• LOCATION: REDBERRY CONTACT CENTER, SECTION 13, PETALING JAYA (Nearest LRT - Asia Jaya. Shuttle van provided to & from the LRT station)
• HYBRID WORK MODE: Morning Shift (Office Based) | Noon shift/Weekends/Public Holidays (WFH)
• MUST COME WITH OWN LAPTOP & HIGH SPEED BROADBAND (Minimum 100Mbps) for Hybrid Working Arrangement
• THIS IS NOT 100% WFH JOB.

JOBSCOPE

• Handle all inbound contacts received and outbound contacts made via chats (marketplace), emails, social media, and calls
• To resolve product or service problems by clarifying and understanding the customer's complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment & following up to ensure resolution
• To ensure and provides quality service to both internal and external customers
• To maintain customer records by updating account information
• Record details of inquiries, comments, and complaints
• Contributes to team effort by accomplishing related results as needed
• To adhere to and comply with the duty roster set by the Supervisor
• To complete any other tasks assigned by the management from time to time

Job Requirements

• Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U/Diploma
• At least 1 or 2 years (s) of working experience in the related field, preferably in the E-commerce/Retail industry
• Able to work in a rotational shift environment (5-day work-week)
• Able to start IMMEDIATELY
• Have knowledge of customer service principles and practices
• Possess good interpersonal and communication skills
• Fast learner and self-motivated
• Team-oriented and service minded
• Careful, patient, and able to work under pressure
• Able to work according to the monthly roster including public holidays
• Understand the basic operation of computer software applications
• Requires minimal 30 wpm typing speed
• Required skill(s): Microsoft Windows
• Proficient in English and Bahasa.
• Must be willing to return to the office as & when required
• Fresh graduates are encouraged to apply

Skill Level Executive Salary Range RM2000 - RM4000

About Redberry Contact Center Sdn Bhd

We have been in establishment since in Malaysia since 2001 and officially open our Indonesia Call Center in year 2014. We specialize in outbound calls and inbound calls operations . From a small start up of 15 employees we now have close 500 family members, regionally. We would like to invite you to be part of our enterprising team.

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