Job Title : Traffic Operations-Traffic Operations-Kuala Lumpur
Location : Malaysia
Company : Lazada
Salary :
Open Date : 2023-02-27
Close Date : 2023-06-27

Location: Malaysia Department: Supply Chain & Logistics Location: Malaysia Job Description Team and Role Introduction:

• The Search and Recommendations team focus on building intuitive search and browse experiences to help users find and discover highly relevant products.
• Search is one of the key onsite shopping mechanisms that help convert customers to buyers effectively.
• It provides a precise and diverse online shopping experience for customers to browse and shop.
• The ideal candidate is user-centric, looking for a good learning environment for developing and advancing UX skills.
• Additionally, the candidate must be highly comfortable working in a fast-paced environment with complex and interconnected problems to support Lazada’s accelerated growth.
• The role will be fully integrated into the Traffic Team, the team that manages the customer journey holistically across the Lazada app and optimizes aspects of the user browsing and buying experience – including Campaigns, Live Shopping, and Creatives, Flash Sale apart from Search.
• We are opinionated, collaborative, curious, driven, and experimental.

Responsibilities:

• Help build out the UX discipline within the Search and Guided Shopping team covering three main domains: Search Relevance, Search Guided Products, and Search User and Buyer Growth
• Search Relevance: Work closely with the Search Algorithm team in developing and executing methods to audit Search Recall and Relevance, identifying the right problems to solve, and championing solutions and fixes
• Search Products (UX and Localization): Help define our search and discovery UX principles and strategy; champion local user insights and work closely with Search Product Team to align on a roadmap for product design and enhancements; and develop an operations framework to test and iterate
• Search User and Buyer Growth: Develop mechanisms to support emerging business needs and priorities by analyzing user trends and driving new ideas and innovations to increase preference and usage of Lazada Search platform
• Stakeholder Management and Performance Management
• Manage Search BPO Operations, ensuring timeliness and accuracy of their search relevance activities
• Organize regular training sessions and drive incremental performance improvements on the conduct of search relevance reviews
• Help in preparing monthly reports and analysis that allow cross functional understanding of the impact of your team’s work, both short and long term

Job Requirements Requirements/Qualifications(must have):

• Proficient in Excel, knowledge in SQL is an advantage.
• Creative, analytical, and proactive, with high attention to detail
• Self-driven with ability to take on and create new assignments. Willing and eager to learn and deliver the extra mile
• Ability to work in a fast-moving environment in cross-functional and cross-cultural teams

Requirements/Qualifications(good to have):
SQL is an advantage

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