Job Title : Customer Care Professional (香港客戶服務部 ) July Intake
Location : Kuala Lumpur
Company : Amex
Salary :
Open Date : 2023-03-20
Close Date : 2023-07-20

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

• Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests
• Build meaningful relationship through consultative questioning to ensure added value for the customer
• Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs
• Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
• Meet and exceed quality goals, compliance regulations and productivity targets
• Document necessary information
• Re-prioritize to adapt to the ever-changing environment

Preferred Skills:

• Demonstrate personal excellence by remaining positive in difficult situations
• Display a passion to serve by delivering extraordinary service in every interaction with our customers
• The ability to work in a fast-paced environment as well as multitask and re-prioritise on a regular basis
• Strong interpersonal, communication and listening skills
• Strong verbal and written communication skills
• Confidence to position and sell products or services
• Excellent negotiation, influential and resourceful skills
• Analytical and problem-solving skills with strong attention to detail
• Outstanding organisational skills

Qualifications:

• High School Diploma or equivalent
• Proficiency in Cantonese, English and Mandarin
• Shift flexibility requirements - Full time, night shift experience preferred

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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