Job Title : Executive, Customer Service
Location : Puchong
Company : Mercedes-Benz Services Malaysia Sdn Bhd
Salary :
Open Date : 2023-03-25
Close Date : 2023-07-25
Aufgaben The job holder is responsible for:

• To support overall customer service for Mercedes-Benz Finance & Leasing Business
• Attend to customers’ (salespersons, dealers, suppliers, end-customers) enquiries
• Timely provide high quality service and operation process to meet customers’ expectation and continuously improve CSI result

Qualifikationen 1. Education

• GCE “O” Levels
• Degree holder, preferably in Finance, Accounting, Business or related discipline

2. Technical knowledge

• Good knowledge in MS Office software like Word & Excel
• Good spoken and written English. Conversant in Cantonese / Mandarin / Taiwanese and local dialects
• Good knowledge of Finance Contract Management ERP
• Good knowledge of hire purchase terms and processes
• Basic Auto Finance and Leasing Knowledge

3. Competencies

• Good communication and interpersonal skills (ability to interact with all levels)
• Ability to quickly adapt to new culture and environment and to work with other departments
• Ability to multi-task
• Ability to handle stress
• Ability to work in a team as well as be independent
• Problem-solving skills
• Attention to detail
• Ability to meet deadlines
• Tactful

4. Work / Industry experience

• Minimum 3 years of working experience
• Minimum 2 years’ experience for customer service center and operation in finance / banking industry

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