Job Title : Customer Service Executive (Klang)Location : KlangCompany : NirvanaSalary : Open Date : 2023-04-19Close Date : 2023-08-19Job Description Job Description
- To perform daily routine counter service operation duties.
- Attend to customers'/agents' queries when stationed at Reception Desk Services.
- Accept Purchase Orders and key-in customer's details into system.
- Accept payment collections in different modes of payment (i.e., by cash, cheque and credit card).
- Prepare Official Receipts for daily sales collections.
- Process sales confirmation & distribution of documents to respective departments.
- Handle lot enquiries, lot reservations, change lot, cancellation cases, transfer of ownership/entitlement, update customer address & contact, etc.
- Update system for changes in purchase/purchaser's information.
- Process holds lots required by Business Development Dept. or Management.
- Verify the correctness of information keyed into computer against information written in Purchase Orders.
- Verify the customer's detail in system for changes in purchase/purchaser's information.
- Compile all documents for distribution to respective departments.
- Follow up with Finance & Corporate Affairs Dept. on booking refunds.
- Compile all POs and send to Registry Dept. for filing.
- Liaise with Registry Dept. on issuance of Certificates of Purchase & product utilization/ deceased cases.
- Arrange for transfers of items to Site Offices & check documents received from Site Offices.
- Liaise with Sites & Offices, Semenyih, Klang, Shah Alam & N2 pertaining to counter service job tasks & data entry error corrections.
- Keep track of sales materials, forms & controlled of stock, e.g., Purchase Orders.
Job Requirement:
- Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's degree, Post Graduate Diploma, Professional Degree, any field.
- Required language(s): Mandarin (Prefer Mandarin speaking candidate as the role requires candidate to speak with our Mandarin speaking customer), English & Bahasa Malaysia.
- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably Junior Executives specializing in Customer Service or equivalent.
- Good English communication and written skill.
- Candidates must be able to work at Klang.
Established in 1990, Nirvana Asia Group is a world-class, full-fledged integrated bereavement care provider with over three decades of experience in memorial park operations. We play a vital role in promoting culture, most notably in funeral rites and traditions within the Malaysian Chinese community. We aspire to constantly keep improving, innovating and raising our standards of service as a leader in the industry in Malaysia and Asia as a whole. From the first approved private memorial park in Semenyih, Selangor, Nirvana Asia Group has since expanded to Shah Alam and Klang (Selangor), Penang Island and Bukit Mertajam (Penang), Kulai, Segamat and Tiram (Johor), Kuala Lumpur, Sungai Petani (Kedah), Ipoh (Perak), Melaka, Kota Kinabalu (Sabah) and Sibu (Sarawak). Nirvana Asia Group also currently has international presence in Jakarta and Medan (Indonesia), Ban Bueng (Thailand) and Singapore.
成立于1990年的富贵集团，是一家具有国际水准的全方位殡葬服务企业。富贵集团经历30年的光景，以经营风景墓园，提倡华社殡葬文化。在不断努力提升、改进与创新之际，提升了殡葬行业的水准，奠定了马来西亚以至全亚洲殡葬行业领导者的地位。自成立第一家获得雪州政府批准的私营化墓园—士毛月富贵山庄，至今，富贵集团业务已横跨海内外各地：包括雪兰莪州莎亚南和巴生、槟城和大山脚、柔佛古来、昔加末、地南、吉隆坡、吉打双溪大年、霹雳州怡保、马六甲、沙巴亚庇和砂拉越诗巫。至于海外分行则包括印尼的雅加达和棉兰、泰国春武里临湖县和新加坡。
Additional Company Information Registration No. 1129267-M Company Size 501 - 1000 Employees Average Processing Time 7 days Industry Others Benefits & Others Dental, Miscellaneous allowance, Medical, Parking, Vision, Business (e.g. Shirts), Company Trip, Bonus, Annual Increment etc., Regular hours / Saturdays or Shift required Company photos 1/2