Job Title : Field Coach
Location : Kuala Lumpur
Company : Sephora
Salary :
Open Date : 2023-05-08
Close Date : 2023-09-08

Sephora, a division of LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.

Sephora SEA’s retail activity spans over 8 countries (Singapore, Malaysia, Indonesia, Thailand, India, Australia, New Zealand and Korea) with 50+ stores and boasts some global flagships such as Fahrenheit 88 in Kuala Lumpur, Malaysia and Ion in Singapore. Its digital activities span over eight countries (retail countries excluding India, plus Philippines). Sephora SEA has experienced rapid growth in the region with many more stores and countries to come.

Sephora Malaysia is looking to recruit Field Coach.

Your role includes designing and developing training programs based on the organization's needs. You will need to communicate to the cast members about what is expected and to help them develop the necessary competencies and skill sets in order to perform efficiently in the workplace.

You will shine here if you enjoy…

• 
  Coaching and training at the heart of team performance.
• Instilling Sephora’s DNA and values within the cast members.
• Leading a culture of in-store coaching using the SBI model, with a priority on needs of the customer.
• Observing interactions with customers on the floor and through active listening & questioning, to coach individual cast members to draw out their own solutions to improve and develop.
• Support Store Managers & HR on the performance/ progress of individual team members.
• Leveraging on love meter results to coach individuals and supporting the store to improve service level.
• Driving key training initiatives, e.g. “Customer Experience”, through active and sustained in-store coaching, contributing to the culture of shop-floor focus and positive recognition.
• Collaborating with Category and Marketing team to actively facilitate product training, including new launches, for store population.
• Developing skills of silhouette building combining product information with selling skills in order to optimize cross-selling. Leveraging on role play and on-the-floor coaching to enhance the benefits to the customer.
• Ensuring the Store Management team has full visibility on training activities (progress, required actions, concerns etc.) making recommendations as needed.
• Managing and monitoring the quality and impact of all in-store training via follow up, partnering with the Store Management team, maintaining an active shop floor presence to observe subsequent implementation and ensure true retention of training contents.
• Facilitating and ensuring consistent on-boarding of new hires.
• Liaising with HR to ensure proactive planning for new hires.

We would love to hear from you if…

Qualifications:

• You have a Degree or Diploma in any field.
• You have Store Retail Management experience, which is preferred.
• If you have a Professional certificate(s) it will be an added advantage.

Specific skills:

• You have excellent written and verbal communication.
• You have the ability to form effective working relationships.
• You have proactive approach to tasks.
• You have strong planning and organizational skills.

Personal Characteristics:

• You are highly resourceful and disciplined with the ability to multitask.
• You are a self-motivator who is passionate, energetic with the ability to motivate and energize others.
• You are enthusiastic about learning
• You are highly adaptable, organized and patient.

Reporting line & key stakeholders

You will be reporting to the Training Manager.

While at Sephora, you’ll enjoy…

• 
  The people. You will be surrounded by some of the most talented, supportive, and kind leaders and teams – people you can be proud to work with.
• The learning. We invest heavily in training for our leaders and store associates. Not just product knowledge, but building a personalized career plan with you so you continue to evolve and build your skills.
• The culture. As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there’s always room to explore. It’s in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

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