Job Title : People Services Operations AnalystLocation : SelangorCompany : GSKSalary : Open Date : 2023-05-10Close Date : 2023-09-10Site Name: Malaysia - Petaling Jaya
Posted Date: May 10 2023
Are you looking for an opportunity to enhance your knowledge of human resource policies and procedures in a fast-paced Human Resources Support Center? If so, this is the role for you.
As a People Services (PS) Operations Analyst you will be responsible for providing consistent, high quality customer care and service excellence to all GSK businesses. You will also assist and facilitate employee and manager inquiries and requests.
This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:
Provide transactional Human Resource support using Workday across all processes and business units in a service center environment
Ensure service levels and customer satisfaction is achieved
Support client groups with responses to direct queries being received via email, web submit and phone
Provision of advice and guidance as first line of contact for basic Human Resource questions
Administrative support to Human Resource and shared services
Manage the quality of data and maintain records in Human Resource systems to ensure data accuracy and that entries are updated for payroll and benefits
Liaise with external and internal suppliers and agencies as appropriate to deliver Human Resource transactional services
Support continuous improvement activities to further simplify and standardize processes
Responsible for Human Resource services standard reports
Handling of SPII and PII in a confidential manner, while maintaining appropriate privacy, compliance and risk management guidelines
Process Human Resource partner transaction
Support Human Resource Managers, Specialists and employees with inquiries
Manage employee leaves in the Workday profile and with our 3rd party vendor
Responsible for employee records and filing
Experience with Human Resource Process and Practices
Experience in delivering exceptional customer service
Fluency in English
Bachelor’s degree
1+ years’ Experience in Human Resources and knowledge of Human Resource concepts
Experience in working with Human Resource systems
Vietnamese fluency
Advanced user in Microsoft Excel
Must have attentive listening skills and high attention to detail
Ability to take initiative, manage multiple priorities and work in a fast-paced environment
Capability to problem solving and analyze data
Ability to accurately identify needs, investigate options and partner with Human Resource to roll out business solutions
Ability to maintain confidentiality
GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.
Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.
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