Job Title : Engagement Specialist - Vietnamese SpeakerLocation : SelangorCompany : GSKSalary : Open Date : 2023-05-18Close Date : 2023-09-18Site Name: Malaysia - Petaling Jaya
Posted Date: May 18 2023
The Engagement Specialist is responsible for fulfilling the engagement process as part of the enterprise operational service hub model ensuring that GSK BioPharma (Pharma and Vaccines Business and R&D) engages HCPs and External Experts (EE) for cross border and within country activities (e.g. Speaker programmes, Advisory boards, consultancies) efficiently and in compliance to all relevant global legal and regulatory requirements for contracting, payment and financial disclosure.
Key Responsibilities
1. Support specific core HCP Engagement processes for aligned Business unit, Region, or Local Operating Company.
Maintain specific core HCP/EE engagement processes specific to enterprise HCP/EE requirements and aligned with GSK Code of Practice and relevant engagement policies and written standards.
Delivery of operational activities to support specific therapy aligned HCP/EE engagements.
Ensuring customer queries are dealt with in a timely manner
Ensure HCP/EE travel is booked compliantly in line with GSK policy.
Maintain documentation compliance and retention to required standards
Assisting in the delivery of level 1 quality framework (checklists) and support of QA audits (level 2-3).
Supporting a culture of continuous process improvements through regular end to end process reviews,
Provide input into the design of appropriate training programmes and materials to support all staff training needs (e.g. e-learning modules, ways of working Navigator pages, process micro-sites, process flows, checklists).
2. Utilising existing systems tools and ways of working to enable effective, consistent and compliant delivery of HCP/EE Engagement (in conjunction with Senior Engagement Specialist /Strategic Lead or Hub Manager):
Maintaining and enhancing existing process to support the continued business, ensuring that both system and process remain fit for purpose within a changing external and internal environment.
Basic Requirements
Ability to understand complex IT solutions
Intermediate Microsoft applications capability e.g. PowerPoint, Excel, Word etc
Attention to detail
Fluent language capabilities relevant to the Region (English and Vietnamese) is must.
Excellent communication skills (both oral and written)
Track record of success working and managing large teams
Proven experience of leading and coaching direct reports
Excellent stakeholder management skills
Experience working in a diverse matrix environment
Preferred Experience
Pharma Industry experience
Knowledge of R&D clinical development and/or medical affairs
Technical support specialists experience
Project Coordination/management experience.
Ability to work effectively with stakeholders across multiple functions and geographies to deliver a consistent approach.
Self-motivated; works as part of a highly matrixed global team.
GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.
Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.
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