HR Service Delivery Analyst

Accenture Kuala Lumpur
Description

Job Title : HR Service Delivery Analyst
Location : Kuala Lumpur
Company : Accenture
Salary :
Open Date : 2023-05-19
Close Date : 2023-09-19

  • Update employee movement (e.g. hiring, transfer, promotion, termination, resignation) and personal data changes in SAP.

  • Process employee queries related to employee life cycle, compensation and benefits, employee services, competency & performance, and payroll over email and phone

  • Updating, managing and maintaining training records & planning for employees who attended training courses

  • Generate electronic offer letter and secure approvals from the business

  • Perform pre-employment background check and send electronic on-boarding package to new hires.

  • Enter and maintain candidate data in SAP

  • Maintain compensation and benefits data in the system (salary data changes, employee bonus data, off-cycle salary increment etc.).

  • Maintain employee service (e.g. leave of absence, grievances) data in the system such as leave data administration, return to work, leave extension and cancelation administration.

  • Maintain competency inventory, job architecture and career model updates in SAP and support the performance appraisal/ review administration process.

  • Support workforce and talent deployment business decisions from a data admin and support perspective.

  • Generate and analyze HR reports on weekly, monthly, quarterly or yearly basis based on business requests.

  • Escalate non-standard or exception requests for approval/ issues in timely manner regarding HR-related matters.


  • Graduated with a Diploma/ Bachelor’s degree in Human Resources/ Business/ Social Sciences related degree.

  • Have at least 2 to 3 years of experience in HR transactional tasks.

  • Have prior experience in shared services/ BPO/ manufacturing/ call center industry (preferable).

  • Preferable to have prior experience in SAP

  • Preferable to have advanced knowledge in using Microsoft Excel (e.g. Pivot table, Vlookup, formulas etc.)

  • Must have high attention to details and focus in data accuracy.

  • Must be a good team player.

  • Must be able to write, read and communicate fluently in Mandarin.

  • Quality driven – in communications and all system transactions.

  • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate.


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