Job Title : REPAIR & AFTER SALES ADVISOR
Location : Kuala Lumpur
Company : Louis Vuitton
Salary :
Open Date : 2023-06-01
Close Date : 2023-10-01

POSTE

GENERAL OBJECTIVE

In this competitive luxury environment, an outstanding After Sales service & Repair is key to build client’s loyalty to Louis Vuitton. You will be responsible to provide repair and after sales service to various Louis Vuitton products.

PROFIL

FUNCTIONS AND RESPONSIBILITIES

Repairs

• Assess if products are defective or repairable and assist retail team or client on technical questions relative to defects and repairs
• Provide clients with repair options and all necessary information (e.g. cost and turnaround time)
• Develop and maintain relationships with local repair and after sales centers as well as regional Repair Centre in Singapore
• Coach Client Advisor on simple product diagnosis so that they will be savvy to be able to advise client from the initial interaction
• Order spare parts for repairs and client orders and provide prompt & regular follow up
• Ensure compliance with regulatory and company policies and procedures, report any discrepancies immediately to supervisor

INFORMATIONS COMPLÉMENTAIRES

DESIRED PROFILE:

• At least 2 years of experience in retail back of house managing stock, repair and after sales
• Familiar managing repair and request in a high volume, dynamic environment
• Client centric mindset
• Ability to work in a team and having a global vision of the business
• Excellent administration skills, in addition to advanced excel & computer skills.
• Excellent problem solving skills with internal/external clients
• Be a team player; pro-active attitude
• Ability to learn quickly and maintain a high performance level in a fast-paced environment

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