Job Title : APS 6 Contact Centre Performance Reporting
Location : Adamawa
Company : face2face Recruitment
Salary :
Open Date : 2023-05-23
Close Date : 2023-09-23

*Closing Date: 9 am Monday 5 June 2023

face2face reference: 585431
Location: Dandenong Vic, Richmond Vic, Geelong Vic or Robina Qld
Hours: Full-Time
Contract length: 12 Month Contract
Entry requirements: Australian Citizen
Pay range: $60.26 p/h ex super



About the role:

The APS 6 NCC (National Contact Centre) Performance Reporting Analyst (Labour Hire) is a team membership position that may be required to perform work that involves team leadership and management responsibilities requiring the setting of priorities and managing workflows of a team.

The position will provide detailed technical, professional, policy, operational support and advice in relation to complex problems. It may be required to coordinate and assist in the strategic planning, program and project management and policy development that support the business objectives.

Duties

• Summarising and presenting complex data outputs using data story-telling techniques and incorporating meaningful data visualisations and actionable insights.
• Providing analytics and insights into operational performance and customer contact behaviour.
• Reporting and analysis to provide actionable intelligence into the causes of unexpected call demand and/or unplanned contact centre performance.
• Manipulating, presenting and analysing data to report on key enquiry type drivers across multiple NCC channels.
• Coordinating and drafting high level correspondence and reports.
  

Benefits

• A healthy, safe and diverse work environment
• Continuous employee support
• Opportunities for career development
  

If this sounds like the role for you, and you'd like to learn more, apply now. f2f Recruitment team will be happy to assist you.

Michelle le Grange

[email protected]

02 6199 5750

Excited about this role but don’t believe your experience perfectly matches all job specifications? Why not examine your transferable skills ? If they position you as a strong, quality candidate, it’s well worth applying for the position.

#APS

• Thank you for your interest in this position with face2face Recruitment. Our advertisements automatically stay live for 30 days, even if the position is filled beforehand. Should you find this role closed, not all is lost. If you submit your resume to us as a general expression of interest, we will consider you for other positions that suit your talent and experience. We may well have current positions to fill and will certainly consider you for future suitable roles. Submitting your resume has the added bonus of getting your name in the mix for opportunities we fill without even advertising. All you have to do is register here

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