Job Title : Reservations SpecialistLocation : Den HaagCompany : Moxy/Residence Inn The HagueSalary : Open Date : 2023-02-27Close Date : 2023-06-27
Our team at IHCP is looking for Front Office Crew members who are excited about working in a dual branded property in The Hague! Dual branded?! How that works? Well... Two different types of hotels in one building - both part of the biggest hospitality company in the world; Marriott International!
This exciting new hotel with 311 rooms is currently built in the iconic Muzentoren in the city center of The Hague. The two brands that will be represented in this building are Moxy and Residence INN. We opened August 2022 and are NOW looking for YOU!
Brands
Moxy is all about guests enjoying a free-spirited Instagram worthy place where our guests can have a drink in our bar or play a game in our playful environment. A great way of meeting new people and enjoying life at best! Self-service is the best service but don't worry, bar is always open and ‘the crew’ is always on duty to serve!
Residence INN by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates! Although their room has all the facilities they need for a longer stay, our associates are always there to help and assist guests in our Residence INN Lounge - the public living and working space. This is also where our Residence INN guests can enjoy their breakfast or a cocktail or have a chat with whoever they meet!
As a Reservations Specialist for the biggest hotel in The Hague, you are responsible for processing all individual and group bookings with a friendly and authentic approach. You feel passionate about hospitality and will create an indigenous and personalized guest experience.
A successful Reservations Specialist is clear in communication, commercially oriented and a team player who likes to work closely together with our Sales, Revenue and Front Office departments within the two Marriott brands.
Your day will consist of
- Processing and checking guest room reservations by e-mail, phone and online reservation systems.
- Coordinating availability, bookings and communication with guests through third party agents.
- Creating offers, group contracts and handling modifications of meeting requests and group bookings.
- Performing financial tasks such as creating pro forma invoices, checking final invoices and verifying commissions for both individual guests and groups.
- Promoting and maintaining customer loyalty with our Marriott Bonvoy program.
What can we expect from each other?
You…
- Are excited about working in a new hotel in the beautiful city of The Hague working with the biggest hospitality company in the world
- Can communicate in Dutch and English
- Enjoy working in a completely new and diverse team
- Are excited working in the BIGGEST hotel of The Hague
- Are a self-starter
- Have 1 year of experience in a similar role
- Are able to work independently
- Have a passion for hospitality!
- Offer you a great place to work in a completely new and diverse team!
- Offer a second family with a work hard, play hard kind of mentality
- Offer a work environment where learning & development are a priority
- Have a special Associate Discount Rate in all Marriott Hotels worldwide
- Will pay you a good salary
- Have many more amazing benefits for our staff; IHCP Bucket-list program, Recruitment Incentive, WWW, Free night stay per year, IHCP team outings and much more!