Job Title : Support Consultant - TranssmartLocation : NederlandCompany : nShiftSalary : Open Date : 2023-04-12Close Date : 2023-08-12
Purpose of Role
We are looking for a colleague who enjoys working in a marketplace populated with wholesale, production, e-commerce and logistic services companies (e-fulfilment).
Overall responsibility
A day as a Support Consultant in nShift is never the same. In this challenging position you are the connective tissue between our customers, carriers, IT-parties and the nShift organization. You are the first point of contact for all these parties. It is therefore important that you are concise and efficient in your answers or in your forwarding of the issue to another department internally. You will answer different questions about our shipping software by phone, our ticketing desk (Zendesk) or by e-mail.
Because our tempo is high, we expect you to feel at home in a dynamic environment and that you are used to working with a sense of agency and urgency. In a nutshell; you’re composed and steadfast.
About you
To be successful in this role, you should be naturally a spontaneous person who can communicate with ease and is able to work well with others. Besides this you are someone who thinks in solutions. You persevere, have analytical skills and a sense of humor.
You enjoy sinking your teeth into a problem and not letting go until you find the solution. One of the most important skills that determine whether you will succeed is not just your ability to solve problems but deriving joy from doing so.
The area of responsibility includes:
- Summarize the technical aspects of a problem and send them through to a developer for further investigation plans
- Should be able to switch between talking to a customer using soft skills and talking to an internal colleague in a more technically structured way based on data
- Making that same translation effort when reporting technical conclusions back to customers is also an important skill to have.
- You will be one of the most important links in the supply chain that nShift is a part of and you collaborate with all internal departments where necessary.
- You ensure that customers get a timely, correct and friendly answer to their questions.
- You put the customer first when talking about their issues internally, while you represent all of nShift in your contact with customers.
SKILLS & REQUIREMENTS
Requirements
- Minimum 2 to 7 years of relevant working experience is preferred but not required.
- You’re reasoning skills need to be at an equivalent level to the HBO-level in Dutch culture (traditionally one level below university level).
- You are curious/passionate about how the world of transport and logistics intersects with IT. Having a lot of contact with a wide range of parties (customers and carriers for instance) in the supply chain energies you.
- Flexible mindset and can-do attitude: Willingness to adapt to customer and organizational needs.
Meet your Manager
Joep Oomen
Team lead Support
How long have you worked for nShift?
I have worked for nShift/Transsmart since September 2019. I started as a consultant and eventually added the Team lead Support role to my responsibilities from mid-2020 onwards._ _
What do you love about nShift?
nShift is becoming more and more internationalized in its customer base and also in its employee network. This gives me the opportunity to add value to increasingly more cross-cultural projects, and this speaks to me greatly.
What would your current team members say about your leadership or manager style?
I would hope they say that I am easy to work with. I feel very responsible for my department but will also always try to give my people autonomy and responsibility, and the tools to come to their own conclusions.
I would rather teach a man to fish than continue giving him fish. Growth is therefore an important concept for me
What difference will this role make to nShift if I join?
Currently, the Transsmart/nShift Support department ranks as possibly the smallest operational department in all of nShift. We are a close-knit group that serves as a very important department within the Transsmart product. With your addition we can build a more standardized customer service base, thereby allowing for more room to tackle the harder questions.
You’ll come into contact with all sorts of customers, colleagues, partners, and third parties during your work and deal with a myriad of issues. Because your job will be to understand what is going on and to make sure the customer receives the right answer, you will be invaluable in connecting problems to their solutions.
ABOUT THE COMPANYnShift is the global leading provider of cloud delivery management solutions enabling frictionless shipment and return of almost one billion shipments across 190 countries annually. nShift’s software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 500 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium and Romania.