Job Title : Customer Support Representative
Location : Hybride werken in Amsterdam
Company : Siilo
Salary :
Open Date : 2023-04-26
Close Date : 2023-08-26
About Siilo: Siilo is a secure medical communication app designed for healthcare professionals. 500,000+ healthcare professionals use Siilo to discuss and coordinate patient care with colleagues within and beyond their organisational walls. Today, Siilo is the largest medical network in Europe.
At Siilo, we believe that by connecting modern healthcare professionals, simplifying their workflows, and democratising access to expertise and experience, we can improve their quality of life and, ultimately, patient care worldwide.
Your Job: We’re seeking an ambitious Customer Support Representative to join Siilo’s growing User Team! This is an exciting opportunity to assist healthcare professionals in spreading knowledge worldwide. Our User Team consists of young professionals and is the first point of contact for Siilo’s 500,000+ users. The team is available daily (09:00-17:00) via different channels to assist our healthcare heroes in using our products. We strive to create a consistent and personal experience for all of them. In this role, you will have the opportunity to influence improvements for the Siilo products and User Team processes. Apart from your tasks within the User Team, you will also be in close contact with all other departments within the company to help out with a variety of projects. The progressive and transparent company culture results in a motivating and open work environment with many opportunities to grow. Also, since we’re a team of young professionals, we like to celebrate our milestones and achievements regularly!
You will be responsible for:

• Getting healthcare professionals ready to use the platform by helping them through the verification process
• Giving support to daily user inquiries to suit customer needs through a range of channels, including chat, email & phone
• Communicating and cooperating with other departments within the company to aid product development and improvement
• Continuously looking for ways to improve day-to-day business & operations of the User Team

What we’re looking for from you:

• Excellent communication skills in Dutch and English (other languages are a plus)
• Available to work 4-5 days per week
• You like to work in an environment that is creative, innovative, and fast-paced
• Enthusiastic personality, customer-oriented, analytical mindset
• Collaborative - we're transparent, we respect our differences, we ask questions, and we learn from each other
• Affinity with technology, healthcare and/or customer support is also a big plus!

Our team members are rewarded well, not only from a salary perspective but also with:

• Learning & development budget + flexible time to learn - if you’re not learning, we’re not developing as a company, so choose what you want to learn and share as a team!
• Mental health + physical health allowance
• Home office equipment allowance
• Team creativity budget for bonding with your amazing colleagues
• 4 weeks to work remotely from wherever you want
• Summer hours - wrap up at 3pm every Friday in August!
• 24 days of annual leave per year (and the ability to accrue more days on your Siilo anniversary!)

We’re a smart and eager team with huge plans set into motion for growth in order to achieve our purpose. We come from diverse backgrounds, but the one thing we all have in common is the desire to bridge the silos in healthcare at scale. You don’t have to have experience in healthcare – you just have to want to fix this problem as much as we do! Does this sound like your calling...? Then apply now!

Apply This Job