Job Title : Online Technical Support Specialist - Signify/Philips HUELocation : AmsterdamCompany : RIFFSalary : Open Date : 2023-05-17Close Date : 2023-09-17
For the leading brand in smart home lighting, Philips Hue, we’re looking for an Online Technical Support Specialist fluent in English (and Dutch/Italian). Are you the smart home expert who wants to know more about the most connected lighting brand in the world? Then keep on reading! For Signify ( previously Philips Lighting), we’re looking for social media enthusiasts that know all about the ins and outs of IoT and want to join our Global 24/7 Philips Hue team! Whether it’s helping customers pick out the right wireless lighting for their new place or helping them use their Google Home / Alexa / Siri device with their freshly bought Hue starter kit, you’ll be playing an important role in their journey to creating the ultimate smart home.
Are you going to be the next Philips Hue Social Media Engagement Specialist?
RIFF Digital Engagement is a vibrant workplace, where you can develop your language skills and flex your creative muscles. As an Engagement Specialist providing tech-support, you work independently and have the freedom to order your priorities throughout a shift. You use your empathy to communicate effectively with customers and enjoy improving their online experience. You’re the Hue-expert and enjoy sharing your knowledge, helping the end users of Philips Hue products.
What you will be doing
- You will monitor all incoming social activity on the Philips Hue social pages (E.g., Facebook, Twitter, Instagram, and YouTube).
· You will improve the customer experience on all social media channels and review sites and strive for 100% customer satisfaction.
· You will continuously be trained and have access to various databases and second line support to ensure that you can provide the right information and advice.
· You will play an essential role in collecting all customer feedback to Philips Hue to improve the products and customer experience further.
Who are you?
No work experience? Not a problem! All we're looking for is a tech fanatic that knows how to empathize with customers. You're someone who knows exactly what the customer is looking for and can translate this into creative answers. 'Out of the box' describes how you solve customer queries, answering their questions in English (and Dutch). Working in a complex, dynamic organization gives you energy, and you are available to work during the evenings, nights and weekends (24/7). These working hours are ideal for anyone who's looking for a flexible schedule and doesn't like a standard 9 to 5 job. A position as Engagement Specialist providing technical support is also suitable for graduates who want to jumpstart their professional career. The only experience we require is knowing how to use social media (Twitter, Facebook, Instagram, YouTube). Personal use counts as well. Besides that, you speak English fluently, and ideally have command of the Dutch language as well.
What do we offer you?
- A competitive salary of 12.00 EUR gross per hour plus surcharge hours for weekends, evenings, and Dutch holidays;
· Flexible work hours, including weekends, evenings, and nights, to combine with your busy life;
· A company laptop and accompanying accessories;
· You will receive intensive brand, product and customer care social media training for two weeks.
· We stimulate your personal development and offer opportunities to grow into a role as Team Manager, Client Manager or Consultant.
· You will work for an international organization with a focus on meaningful innovation;
· An open, informal and transparent work environment.
All teams share the office space, so you can socialize and get to know your colleagues. Looking for a table tennis or speed badminton opponent? Challenge your co-workers! We even have an office dog to keep you company if your colleagues are busy. We have free coffee and tea available at all times, and a lovely restaurant downstairs where you can get some lunch. There is also a kitchen in the office, so you can prepare any food you bring from home! Our motto is 'be digital, stay human', and we've made sure to keep the wellbeing of our employees key, whilst still delivering the best service to our clients.
Are we a match?
Do you recognize yourself in the above description? Are you up for this challenge as a Customer Service employee? The customer care elite corps. Join RIFF by sharing your resume using the form below. For questions you can email [email protected].
Who is RIFF
Welcome, we are RIFF. No standard customer care center. No standard help desk. But the special forces for complex customer care. For more than 30 years we have been a driven specialist in well thought-out, creative and practical solutions. In any challenging situation. From calamity to crisis. From recalls to disasters.
At RIFF, premium customer contact is central 24/7. Through any system and in any channel. Leave that to our elite team of over 300 highly educated digital natives. With an optimal mix of experienced specialists and young online talent. Who, with the use of all their knowledge of digital and a sharply trained eye for the human dimension, always offer a solution.