Job Title : Workplace Coordinator - Customer Engagement (parttime)
Location : Thuiswerken in Amsterdam
Company : Zoom Video Communications, Inc.
Salary :
Open Date : 2023-05-19
Close Date : 2023-09-19

About This Role
The Zoom team is looking for a Workplace Coordinator to help lead the day-to-day operations in our customer-focused Amsterdam Engagement Hub and provide additional virtual support for our teams across EMEA and APAC, with a focus on delivering happiness and great service to all customers, employees, and visitors! The ideal candidate will show initiative, great organizational skills and doesn’t mind wearing multiple hats while taking on new challenges. This is a parttime (3 days a week) role for initially 6 months. Responsibilities:

• Coordinate client visits, executive tours, and internal events in Amsterdam, focused on delivering exceptional experiences in the workplace.
• Support planning and logistics of customer events across EMEA and APAC regions
• Welcomes and greets customers & visitors in our Amsterdam office. Pre-registers customers & visitors and functions as point-of-contact on-site during customer visits
• Manage the reception desk in Amsterdam. When needed, serve as virtual receptionist for key sites across EMEA and APAC.
• Responsible for programming access badges for Zoom employees.
• Responsible for the timely and proper handling of shipping and receiving for Amsterdam and across the EMEA region, working closely with local & international shipping providers.
• Responsible for maintaining and ordering all office and cleaning supplies in Amsterdam, and assisting across key sites in EMEA and APAC regions.
• Assist in overseeing daily janitorial staff in Amsterdam ensuring office cleanliness is a top priority.
• Assist with Zoom’s food and snack program in Amsterdam and assist across key sites in EMEA and APAC.
• Ensure workspaces, parking spaces and lunches are properly booked and provide metrics where needed.
• Help oversee the day-to-day workplace operations of our Amsterdam office. Conduct multiple spacewalks daily for preventative maintenance, ensuring space is clean and tidy.
• Manage and respond to Zoom’s internal ticketing systems within set SLA’s.
• Function as a member of the health & safety team, setting up and following emergency protocols including taking a lead during evacuations.
• Partner closely with onsite stakeholders and administrative team to support office needs, communications, events, and program initiatives.

Desired Skills and Experience:

• Minimum 1-2 years of experience working in a Workplace, Events, Office Management or Facilities type role, delivering top notch customer service and helping create a class employee experience daily.
• Stakeholder/vendor management, health & safety and preventative maintenance experience preferred
• Organized self starter, ability to work independently, driving projects and tasks to completion with little direction
• Experience with internal facility ticket systems and meeting SLA’s.
• Understanding of working in a hybrid environment, across geographies and timezones.
• Responsive and ability to adapt to an ever changing atmosphere.
• Energetic, outgoing and always willing to dive in where needed.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] . At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Work Styles at Zoom In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles . About Us Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment. Explore Zoom:

• Hear from our leadership team
• Browse Awards and Employee Reviews on Comparably
• Visit our Blog
• Zoom with us!
• Find us on social at the links below and on Instagram

Apply This Job