Job Title : CSS Ops Officer
Location : Wellington City, Wellington
Company : ANZ Banking Group
Salary :
Open Date : 2023-01-27
Close Date : 2023-05-27

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• Fancy taking your career in a new direction? Here’s your chance to join our vibrant and dynamic team
• Bring your excellent communication skills as you speak to various stakeholders and clients
• Show us that you’re number one when it comes to customer focus and creating real value for customers

About the role

Role Location: Wellington
Role Type: 12-month secondment/Fixed-term, Full-time

Customer Service and Support Officers work deep in the heart of operations, supporting and helping customers, the wider bank and third parties with their banking – on time and right first time.

In this role, you’ll have the opportunity to:

• Pro-actively and reactively provide information and support to our internal, external and third party customers interact directly with our customers to achieve great outcomes, whilst adhering to, and striving to exceed agreed service level agreements and ensuring a high level of accuracy.
• Build strong and collaborative relationships with colleagues to achieve our objectives.
• Get into the detail with a focus on high quality outputs. You’ll multi-task, interact directly with internal and external customers, investigate and problem solve.
• Manage and follow a variety of processes and procedures across the wider CSS teams, and other duties. We’re all about sharing ideas and implementing improvements.

You’ll also:

• Learn how we manage our workflow, ensuring you understand our capacity management tools and your role in entering your own data.
• Ensure personal work practices will minimise financial and reputational risk.
• Positively contribute to a collaborative team environment.

What will you bring?

To grow and be successful in this role, you’ll ideally bring the following:

• Strong time management, communication and customer focus
• Excellent data entry skills and a high level of accuracy
• Good investigation and problem solving
• Curiosity and a growth mind-set, eager to learn and develop
• The ability to multi-task whilst maintaining a high level of quality
• A track record of delivering results
• Sound judgement
• The ability to build relationships
• Working knowledge of MS Office products e.g. Excel, Word, Access
• A good understanding of customer transactions and systems

So, why join us?

Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us about how this role could be flexible for you.

You may apply for this role by visiting ANZ Careers and search for the reference number 22007.

Job Posting End Date

03/02/2023, 11.59pm

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