Job Title : Customer Administration Manager
Location : Remote in Wellington City, Wellington
Company : Accident Compensation Corporation
Salary :
Open Date : 2023-02-16
Close Date : 2023-06-16

• Strong people focus with an ability to lead and embed change
• Showcase your innovation, ideas for improvement an inspire your team to follow
• Work within a team that focuses on personal development, career growth and engagement
• We are flexible on location across New Zealand

If you are an experienced leader of leaders who is customer focused and thrives on consistency, collaboration and ensuring teams of people are integrated to deliver a great service to customers then this is the role for you.

Our purpose at ACC is to improve lives every day. We put our customers first, showing manaakitanga and supporting their wellbeing. It’s to enable everyone in Aotearoa the freedom to live their lives knowing that if they need us, we’ll be there.

In the role of Customer Administration Manager you will play a key role as you engage and motivate your team, so they can deliver a great experience and outcomes for our customers.

What can I expect?

• You will lead and manage a number of Team Leaders to ensure they are focussed on driving the right outcomes for our customers.
• There will be a focus on making sure we have a consistent and seamless delivery of services, utilising our resources across the business customer group through effective collaboration and alignment of priorities.
• To be working in a collaborative and continuous improvement environment, in which innovation and ideas are embraced to help us create a digital led experience for our customers.

What we are looking from you to be successful in this role:

• You will have proven experience in a similar leadership role, managing high transactional activities, across teams with competing priorities.
• Experience managing processing functions with core focus on service levels to deliver a high level of operational and customer performance.
• Commitment and desire to improve the employee and customer experience.
• Passion and focus for consistency and collaboration.
• Demonstrated track record of driving performance and great customer outcomes.
• A mindset of continuous improvement.

Benefits of working at ACC:

• Competitive salary $120k – $160k (depending on experience) with an additional generous 9% superannuation contribution.
• Flexible working policy and up to 3 day’s work from home.
• Flexible leave options available to purchase additional leave.
• We also offer two Well-being leave days per year
• You will be joining a supportive leadership team, who thrives on developing and coaching our people to enable them to be the best version of themselves.

We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.
• Development opportunities in te reo Māori me ōna tikanga.

For a detailed position description click here. Applications will run through to Thursday 2 March 2023.

Please attach your cover letter telling us what you can bring to this role and why it’s the role for you. Applications can only be accepted when submitted through our ACC Career website. If you encounter accessibility issues when submitting your application, or if you have any questions about the role please email Nadine.o’[email protected]

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