Job Title : ReceptionistLocation : Auckland City, AucklandCompany : University of AucklandSalary : Open Date : 2023-03-20Close Date : 2023-07-20
Company Description
Waipapa Taumata Rau | The University of Auckland
The University of Auckland is New Zealand’s leading University. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers.
The University Library is committed to providing quality library and information services to support and enhance the teaching, learning, research, scholarship, and creative work of the University.
Job Description
Te Whiwhinga mahi | The opportunity
- Are you passionate about excellent customer service?
- Do you want to help make a difference in our student’s lives?
- Is helping others what gets you up in the morning?
We seek a reliable and motivated Receptionist to join our fun, collaborative, high-performing teams. The primary purpose of this role is to deliver high-quality, client-focused services for both Career Development and Employability Services (CDES) and Campus Life. This position offers variety and challenge, with plenty of development opportunities.
CDES assists students and graduates in developing their capabilities to successfully self-manage and navigate their world of work, life, and learning. This helps them realise their potential, contribute positively to local, national, and global communities, and move towards a personally determined and evolving future.
Campus Life is a Service Division that supports an engaging and inclusive campus experience for students at the University of Auckland. It operates various well-being services, such as Accommodation, Counselling, and Health Services, to remove personal barriers to academic success. It also operates engagement services such as support for student organisations, social and sporting programs, volunteering, and leadership support.
Key accountabilities include:
- Being the first point of contact for staff, students, and visitors to KEIC Level one (Campus Life and Career Development & Employability Services).
- Being able to “think on your feet” when responding to enquiries from staff, students, and the public.
- Ability to prioritise and escalate issues as required.
- Providing administrative support as required.
The salary range for this role is $46,300 - $50,500 per annum, depending on qualifications and experience. This is a full-time, 37.5 hours per week, permanent role.
For more detailed information, please refer to the Position Description.
Qualifications
He kōrero mōu | About you
Who are we looking for:
- A positive person with outstanding interpersonal skills to provide professional and customer-focused reception services.
- Previous experience in a reception or customer service role is preferred.
- Excellent communication and customer service skills and a good standard of computer literacy are required.
- You will also be well organised and systematic and have excellent time management skills.
- Previous experience in administration, software, office systems, and processes is advantageous.
While some daily responsibilities will provide a certain amount of predictability, some will require quick-thinking, prioritisation and sound decision-making to manage day-to-day issues as they arise effectively.
If this sounds like you, we’d love to hear from you.
Additional Information
Me pēhea te tuku tono | How to apply
Applications must be submitted online by the closing date of 30/03/2023 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences. Please note that we may close the advert earlier if we find a suitable candidate.
Please reach out to Suhayl Mohammed Via [email protected] for more information. Please note that we are happy to answer your questions but do not accept applications by email.
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment. For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to www.equity.auckland.ac.nz