Job Title : Learner Records Officer
Location : Newmarket, Auckland
Company : Competenz
Salary :
Open Date : 2023-03-21
Close Date : 2023-07-21
Description

“Transforming lives, every learner, every time”

World-class skills for industry

The Cz way: Explore ideas: embrace the new, Team up: unite and share, Make it happen: own the outcome

Learner Records Officer

Te āhua o Te Tūrunga – The nature of the position

We are currently looking for a Learner Records Officer to join our busy team.

Reporting to the Registrar you will be dealing with our external customers, apprentices, and internal account manager resources to meet the ever-changing demands on the team and delivering customer-centric solutions. You will support our customers and team members by maintaining the training database, processing training documentation, answering telephone calls, and providing administrative support.

Ngā tino Pūkenga/Whēako – Essential skills/experiences for the role

• 1-2 years' experience in a Customer Support role or Customer Service environment
• Computer literate within Microsoft office suite
• Highly organised with the ability to work independently and take responsibility for meeting deadlines
• Thinks analytically and methodically – able to follow standardised processes and procedures
• Excellent communication skills – oral, active listening, written etc.
• Good attention to detail
• Contributes positively in a team-focused environment; shows enthusiasm and confidence
• Able to cope with a busy workload
• Able to identify and analyse information to arrive at an appropriate solution
• Self-motivated with a 'can-do' attitude, friendly and courteous
• Understanding of Education or Training industry would be beneficial (but not compulsory)

Ko wai mātou? Who are we?

Competenz helps Kiwis build skills, careers and businesses.

At Competenz, we work with over 3,500 companies and 20,000+ learners to deliver education across 36 industries around New Zealand. We build skills, careers, and businesses in Aotearoa through learning, most of which takes place on-the-job.

We partner with employers, apprentices, schools, training providers, and assessors across the country to help New Zealanders. We are geographically spread across New Zealand, and our main support office is centrally located at Newmarket, Auckland.

Competenz is a business division within Work Based Learning Limited, a subsidiary of Te Pūkenga (New Zealand Institute of Skills and Technology). Te Pūkenga is a new, national tertiary education provider that delivers all classroom, digital, and work-based learning.

We are proud to be part of Te Pūkenga’s vision to reshape and grow vocational education in Aotearoa. By bringing together a variety of learning methods, we aim to deliver the best possible outcomes for our employers and learners, who are always at the heart of everything we do. You can learn more about Te Pūkenga at www.tepūkenga.ac.nz.

Here at Competenz, we are on a journey to becoming a bicultural workplace and honouring Te Tiriti in all our customs and practices. We are looking for people to support and engage with us on this journey.

Why work for us?

If you are looking for an interesting and varied role within a highly focused and efficient team, this is the ideal job for you.

• Competitive remuneration
• Carpark
• Flexible working arrangements
• Wellness programme, including flu vaccinations, discounts with Southern Cross and Lumino dentists
• Be part of a great team
• Great work/life balance
• Extra-long, long weekends – we finish midday on day before long weekends

Te Tono – How to apply

Apply via Seek or to find out more about us, visit www.competenz.org.nz.

Please note: we do not work to fixed closing dates and will start considering applications as they are received so we encourage you to apply early.

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