Customer Success Specialist

Description

Job Title : Customer Success Specialist
Location : Manila
Company : WideOut
Salary :
Open Date : 2021-04-08
Close Date : 2021-06-08
Customer Success Specialist have the following responsibilities focusing on supporting the client’s internal team for the projects below:

I. Aperture Administrative Support

  • Provide support for Aperture user setup and other ongoing “back-end” activities that are managed and largely executed through client's admin tool; these include:
  • Provision access to new users.
  • Create custom “tags”, based on provided list of HCP or HCOs (or other
defined criteria); these tags are likely to include segment leaders, client

provided lists, and regional / territory-based tags.
  • Update and refresh “tags” on an ongoing basis as needed.
Ii. Community Analyses
  • Entity resolution 1.0
  • Identify the NPI number for a given list of HCPs (healthcare professionals),
which are generally customer-provided
  • Identify the client tool HCO (healthcare organization) for a given list of HCOs, which may be customer provided or from other third-party sources.
Prioritization based on TA patient volume
  • Entity resolution 2.0
  • Identify all potential client tool HCOs that are part of, or affiliated to, a given health system, hospital, or group practice
  • Community/academic designation
  • Designating HCOs as community / academic based on a set of criteria, and creating tags on client tool, across multiple TAs
  • Designating HCPs as community / academic based on primary HCO affiliation, and creating tags on client tool
  • Geographical territory designation
  • Mapping all HCPs and HCOs to clients territories based on zip, and creating all tags on Aperture and sharing with appropriate users
iii. PPT Analysis Deck
  • knowledge in translating healthcare data points from the client through Powerpoint presentation
Minimum Qualifications

Minimum Qualifications:
  • Healthcare background with an understanding of healthcare scientific publication and clinical trial activity.
  • Graduate of any science course (board passer or non-board passer).
  • Registered Nurse - minimum 6 months clinical/staff experience.
  • Excellent communication skills (spoken and written).
  • Proficiency in using Microsoft Office applications.
  • Strong analytical and critical thinking with a keen attention to detail.
  • Strong planning and time management skills with a proven track record of meeting deadlines under pressure.
  • Able to work in a team environment and can also work independently.
  • Amenable to work at night/day shift schedule.


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