Job Title : Expert Process MappingLocation : IslamabadCompany : Jazz TelecomSalary : Open Date : 2023-03-08Close Date : 2023-07-08
Description :
Grade Level: L2
Location: Islamabad
Last date to apply: 10 March 2023
What is Expert Process Mapping?
The Expert Process Mapping is the custodian of all the processes at all the touch points. This role entails ensuring all processes are as per best international practices and follows the guidelines of all regulators. The core function is to ensure processes are created and implemented in all the touch points.
The role reports directly to the Head of Customer Experience and is a solo role. There are no people reporting to this role. A mid management role that requires dedication and clarity in terms of process flows and customer experience.
What does an Expert Process Mapping do?
- Evaluating existing business processes, identifying gaps, and correcting processes that are not customer-centric.
- Determining and outlining business process improvements.
- Coordinating business process improvement strategies with internal stakeholders.
- Overseeing all aspects related to the implementation stages of business process improvement initiatives.
- Analyzing and monitoring implemented changes to business processes and making adjustments as needed.
- Guiding and supervising personnel who were assigned specific tasks.
- Performing ongoing analyses on business processes related to productivity, quality, costs, and time management. This is in coordination with different stakeholders
- Presenting progress reports and integrating feedback.
- Revising and updating procedures and policies.
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
Requirements
What are we looking for and what does it require to be an Expert Process Mapping?
Bachelor's degree in business management, project management, or in a related field.
At least 5 years' experience in business process management in a related industry.
Exceptional leadership, collaboration, and communication skills.
Superb recordkeeping, time management, and organizational skills.
Advanced analytical and problem-solving skills.
Benefits
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.