Job Title : Global Technical Support SpecialistLocation : Hybrydowa / zdalna in Åódź, łódzkieCompany : ABBSalary : Open Date : 2023-01-31Close Date : 2023-05-31Global Technical Support Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
As a Global Technical Support Specialist you will provide technical assistance to internal and external customers within Motion Business globally. You will ensures timely and cost-effective support in accordance with standard processes, procedures and safety guidelines. Location: Europe
Team lead Smart Solutions support
Your responsibilities- Working directly with customers to fulfill service contracts.
- Acting as main contact towards customer, own end-to-end process for service contract. From connecting the data gateways, to supporting customer on urgent basis and periodical reports and recommendations to customer
- Creating Energy Efficiency reports and prioritize, classify, answer and close support cases coming from local ABB or end customers with service contracts.
- Coordinating case escalation to R&D (retrieve all info and summarize case history)
- Conducting regular technical meetings with R&D to get to know people and processes
- Actively supporting global motion support center and local ABB to gain skills and know-how, for example by holding presentations during Service Expert Days
- Providing feedback to factories on product and process issues
- 3-5 years of experience working as Service Specialist
- Sound knowledge of Service offering process.
- Technical know-how of Motors and Drives would be an advantage
- Knowledge of product and process portfolio of Motion, Smart Solutions would be an advantage
- Technical know-how of ethernet network and LANs and
- A Technical Diploma or Bachelor Degree in engineering field
- Able to communicate effectively with customers and within ABB, including good English skills
ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: hybrid #LI-hybrid